Client Service Manager on multiple Defined Benefit Plans for US & Multi-National Corporations.Main Liaison to HR and Benefits teams for the overall administration and record-keeping for 10,000+ participant plans.Responsible for management reporting on participant benefits, plan valuations and corporate actions

Provide Client Support for multiple Defined Benefit plansOversee the administration and operational functions to ensure continued success meeting quarterly Service Level AgreementsEstablish proactive client relationship and act as liaison on corporate actions and recurring projects Manage annual & monthly plan deliverables and participant communications

Manage team of 6-10 associates responsible for the administration of multiple DB plansAssisted in the implementation of the first disbursement interface to a outside vendor for the largest DB plan Responsible for meeting or exceeding monthly operational standards and managing daily transaction volumesProvide semi-annual associate performance reviews and mentoring for career development

Supervise team of employees responsible for the recordkeeping of multiple Defined Contribution plansOversee daily processing of client payroll files and 401k contributions Provide quarterly and annual performance reviews

Responsible for processing DB & DC plan disbursement transactions and monthly recurring payment filesProvide customer support for inquiries on plan benefits