Edward Sheldon Email and Phone Number
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Skilled and detail oriented IT support professional with extensive experience providing escalated support in various settings including corporate and healthcare environments. Known for the ability to multi-task, prioritize and adapt quickly to changes as well as collaborate with others to solve complex problems. Excellent communicator, troubleshooter and problem solver with demonstrated ability to complete assignments and projects in a timely manner. Dedicated to providing excellent customer service and always looking for ways to add value to a team and organization.KEY SKILLSNetwork+ Certification | A+ Certification | ServiceNow Software | Training | Active Directory | Remote Log-in using Bomgar | Microsoft Windows | Microsoft Office and Office 365 | Google G Suite | Microsoft Deployment Toolkit (MDT) | Symantec Endpoint Encryption | Data Analysis | Documentation Control | Quality Control
The Buffalo News
View- Website:
- buffalonews.com
- Employees:
- 443
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Pc Support SpecialistThe Buffalo News May 2021 - PresentBuffalo, New York, United States
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It Support SpecialistMks2 Technologies Dec 2020 - May 2021Buffalo, New York, United StatesProvide the following services for the Veterans Administration Healthcare SystemProvide desktop support and system administration services for the Veterans Administration Healthcare Systemo Onsite desktop supporto Break / fix activitieso Imaging desktop systemso Creating and managing user accountso Troubleshooting hardware and software issueso Escalating trouble tickets using an enterprise ticketing system (ServiceNowo Adding and removing equipment from the network and inventory -
Level 3 Technician For Post Accute ServicesAscension Technologies Nov 2015 - Oct 2020Lewiston, New YorkProvided Level 3 field services to 3500+ Post-Acute Service associates ministry-wide across 29 facilities in 10 states with direct on-site support locally for 150+ associates.o Performed critical and non-critical incident/request management in excess of 92% SLA.o Provided project assistance for Network and Telecom refresh via Change Tasks.o Played a key role in the migration to Office 365 and Google G Suite Platforms.o Managed technical assets including device tracking and off-lease/end of life refresh processes.o Deployed and remediated Enterprise Applications.o Trained end users on technology and applications as needed.o Collaborated with other Level 3 technicians to share knowledge and resolve complex problems. -
Client Technical Field Services AnalystApex Systems Jun 2015 - Nov 2015Mount St. Mary'S Hospital; Lewiston, New YorkDiagnosed and resolved computer hardware and software problems utilizing the ServiceNow ticketing system. Connected and communicated with end users throughout the process with status updates and provided training wherever needed. -
Field TechnicianUnisys Nov 2011 - Jun 2015Buffalo/Niagara, New York AreaAnalyzed, diagnosed and resolved hardware and operating system problems on personal computers along with installing software and maintaining equipment as well as training users as necessary. -
Master Sergeant (Retired)United States Air Force 1972 - 1993Various Locations In The United States And Okinawa, Japan
Edward Sheldon Skills
Edward Sheldon Education Details
Frequently Asked Questions about Edward Sheldon
What company does Edward Sheldon work for?
Edward Sheldon works for The Buffalo News
What is Edward Sheldon's role at the current company?
Edward Sheldon's current role is PC Support Specialist at The Buffalo News.
What is Edward Sheldon's email address?
Edward Sheldon's email address is s0****@****ara.edu
What schools did Edward Sheldon attend?
Edward Sheldon attended University Of Phoenix.
What skills is Edward Sheldon known for?
Edward Sheldon has skills like Information Technology, Active Directory, Ip Networking, Operating Systems, Office 365, Networking, Remote User Support, Troubleshooting, Communication, Symantec Endpoint Protection, Active Directory Experience, Microsoft Office.
Who are Edward Sheldon's colleagues?
Edward Sheldon's colleagues are Marry Rapp, Kevin Smith, Matt Gryta, Ed Briele, Nancy Fischer, Patricia Lewandowski, Michael Rose.
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Edward Sheldon
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