Edward Wise Email & Phone Number

Cambridge, Gb

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

Coordinated, developed, and implemented 7 professional quality dashboards for different teams within the commercial department. Examples of projects include: Master Data Mailbox Analysis - Created a parameterized dashboard, so that all the data could be viewed on one page to make the visualization more flexible. - Used colouring effectively to draw attention to key areas.- Found solution to identify unique combinations of email categories, using proof by induction. Customer Care Productivity Benchmarks- Created 3 focused views that measured productivity using limited metrics.- Used unions and joins to shape the data with all relevant information. - Avoided bias in the data by normalising the team’s case rates to the days they were working.Duplicate Contacts Project- Developed a dashboard to enable the Commercial Operations to measure the proportion of duplicate contacts in our internal systems. - As a result, the proportion of duplicates reduced from 6.02% to 0.55% in Q1 2022. - Collaborated with end users to maintain an exclusion list, enabling more accurate and relevant data.

Northampton, England, United Kingdom

Pensions Officer – West Northants CouncilCustomer facing role, with responsibilities including:- Calculating pensions payable.- Responding to members’ queries over email and phone.- Indexing documentation.- Calculating estimates for employers and scheme members.After 1 year in the role, I was already trained up to check other team member’s estimates and actual calculations.