Ed Berwick Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Avanade Advisory is uniquely positioned to help clients rethink how they do business using emerging technologies. Our cross-industry insights and privileged access to Microsoft helps clients to identify and prioritize digital investments that keep their organizations resilient, responsive, and profitable. We are passionate about bringing together the capabilities of Avanade’s 39,000+ professionals and our innovation ecosystem to turn opportunities into outcomes for clients throughout their digital transformation journeys.

London, United Kingdom

A manager in Avanade's infrastructure practice covering the Operations space, with a broad knowledge of the Microsoft stack and its application on premise and in the cloud. In addition to the technical functions I currently lead the recruitment of new members of the team in the UK.

London, United Kingdom

Senior Consultant delivering a wide variety of solutions to enterprise customers.

London, United Kingdom

Workplace consultant, specialising in Workplace Transformation, Desktop Virtualisation and Microsoft core platforms. Worked on a number of projects for large enterprises delivering solutions through the entire project lifecycle from design to mass deployment.

London, United Kingdom

Workplace consultant, specialising in Workplace Transformation, Desktop Virtualisation and Microsoft core platforms.

• Lead a team of 4 providing 2nd line support and implementation of core systems within the UK and 3rd line support to other Michael Page IT infrastructure teams globally.• Input in the strategic design of the infrastructure going forward, including storage, virtualisation and software.• Pilot new software and investigate their relevance and usefulness within the business.• Senior domain administration, domain controller promotions and global policy changes.

• Citrix advanced administration and configuration including architecture design and build of new Xen App 5 farm to replace current 4.5 systems.• Active Directory and Exchange administration, including group policy, exchange policy, troubleshooting and migration• Blackberry Enterprise Server, installation, implementation, design and migration between BES 4 and BES 5. • VMware ESX administration, VMware host hardware installation and configuration and cluster configuration• Server Build deployment utilising HP rapid deployment pack, Hardware Troubleshooting and Fault Resolution with support suppliers• Backup administration using Bakbone Netvault, Adic/Quantum and Spectra tape libraries and other tier 2 storage systems such as Nexsan Satabeast’s• Apple Macintosh Server and Desktop administration and Active directory integration, Basic Linux Server Administration

• Configuration of hardware such as PDA’s, Laptops, PC’s and thin clients for installation and assignment to users, often carried out by myself • Supporting remote users at home and also in satellite offices such as Dubai, South Africa and Ireland.• Specification and evaluation of hardware to be used by the business at all levels• Planning and execution of Office moves either within current offices or from old to new sites• Second line support for support desk issues, involving hardware configuration and user administration, using Exchange and Active Directory.• Installing hardware across the country, meeting customers and resolving their problems

• Working in a team of 10 supporting a user base of over 1000 users in 60 offices all around the country answering over 200 Calls a day and logging these calls using the Visual QSM CRM system• Supporting users running both PC based fat clients and Terminal based thin clients running on Citrix Metaframe servers.• Troubleshooting users’ problems with the use of both our in house applications and Microsoft office applications. Trying to resolve most problems on the first line by shadowing using Dameware or Citrix Server administrator.• Troubleshooting user issues with hardware, including Terminals, PC’s, IP Telephones, Scanners and Printers.• Going on site to install printers, terminals, phones and scanner PC’s. Wiring of new equipment in to switches in the communications room to make sure they can access our network and troubleshoot any problems with the equipment already in place.• Communicating with second and third level support to resolve issues that cannot be resolved on the first line.• Creation and administration of user accounts and mailbox’s.• Heavy use of active directory to change user profiles, exchange settings and permissions.

• Working within a team of 5 supporting a user base of around 350+ running both PC and Macintosh platforms in the UK and 60 remote users, logging calls onto the Service Centre (Peregrine) CRM System.• Utilizing Windows XP Professional, Windows 2000 Professional, Microsoft Office 2000 and 2003. • SAP call logging and basic user maintenance• Troubleshooting and providing first line fixes on software applications, password resets, hardware/printer problems, often utilising VNC for remote assistance.• Changing server backup tapes, within a Windows Server 2003 environment.• Building and configuring workstations to use on our domain, supporting hardware, installation and configuration of software.• Supporting the second level network team.• Liaising with our AV hire company for servicing and repair.

Foe Pass, Mechanical Engineering

Activities and Societies: Rock Soc

Education record