Edward Davis Email & Phone Number

Responsible for researching and resolving customer inquiries and complaints in a timely and accurate mannerAssist and educate financial advisors and banking customers with domestic banking products, online banking access and account maintenance needs Develop a strong relationship with financial advisors and banking customers to ensure retention and.

Provided first level product and service support for small business clients in various statesFielded high volume client calls, providing comprehensive payroll, accounting and tax filing informationResponsible for researching and resolving time constraint payroll inquiriesEntered payroll updates including adding new hires, salary changes, direct deposit.

Responsible for the day to day operations of various client administrative processes, including time entry processing, resume management processing and preferential placement programs Managed a staff of 8, coached and developed their skills and managed performanceConducted weekly client update calls to discuss process improvements and production volumes

Managed a staff of 33, continuously coached and developed their skills and managed performanceDeveloped and implemented aggressive departmental cross-training program avoiding staff shortages and increased volume Created unit capacity model ensuring departmental goals were met and resources properly allocatedResponsible for developing and maintaining.