Edward M. Email & Phone Number

Honolulu, Hawaii, United States

• Administered and maintained NOAA/NWS Windows and Linux Server environments, ensuring high availability and optimal performance as well as in compliance with FISMA.
• Provided technical support to end-users, addressing hardware and software issues, and troubleshooting network connectivity problems.
• Conducted regular vulnerability assessments and implement remediation.
• Managed VMware virtualized infrastructure, including vSphere, vCenter, VxRail, and ESXi Hosts, to support virtual machine deployment and management.

Honolulu, Hawaii, United States

• Setup new contractor base on report provided by Identity and Access Management (IAM)
• Provide access to users via control groups in AD.
• Setup users for MFA and VPN access.
• Daily use of new contractor setup via PowerShell.
• Create shared calendars with booking capabilities in Exchange Online
• Attend Daily cybersecurity briefings with team to keep informed of daily issues, threats, and status of environment.

Honolulu, Hawaii, United States

• Administered and maintained Windows and Linux Server environments, ensuring high availability and optimal performance.
• Conducted system audits and implemented security patches, updates and vulnerability remediation measures to maintain system integrity.
• Conducted regular vulnerability assessments and implemented remediation.
• Provided technical support to end-users, addressing hardware and software issues, and troubleshooting network connectivity problems.
• Managed VMware virtualized infrastructure, including vSphere, vCenter, VxRail, and ESXi Hosts, to support virtual machine deployment and managment.
• Conducted capacity planning and performance monitoring to identify and address resource bottlenecks and optimize virtual machine performance.

• Provided frontline technical support to end-users, addressing hardware and software issues, and troubleshooting network connectivity problems.
• Assisted with computer setup, software installations, and user account management.
• Created and maintained documentation for frequently asked questions and knowledge base articles.
• Provided technical support and troubleshooting for backup and restore-related issues.
• Conducted end-user training sessions on basic IT concepts and best practices.

• Installed software updates and patches using Windows Server Update Services (WSUS), ensuring systems were up to date and protected against known vulnerabilities.
• Managed printer maintenance, including troubleshooting printing issues, coordinating repairs, and ensuring timely installation of toner and consumables.
• Enforced security policies to users via group policy objects (GPO), promoting secure computing practices and protecting organizational assets.
• Troubleshot hardware-related issues, including part replacement and upgrades, ensuring optimal performance, and minimizing downtime.
• Troubleshot software-related issues, including Microsoft Office applications, diagnosing, and resolving problems to restore user productivity.
• Conducted thorough root cause analysis to identify underlying issues, implementing preventive measures to minimize recurring problems.

Retrieves the necessary information to form a title binderWorks with the post-closer in regards to the settlement dateResponsible for the remaining signatures needed from the clientsNotarize documents as necessary and when neededReviews the final payoffs and provides HUD-1 Settlement StatementsSends out the final HUD-1’s to the Lender and wire confirmations

Bachelor'S Degree, Applied Information Technology

Activities and Societies: Team Lead of Team Crossroads - Lead a team of 5 for Senior Design Project I & II, a 2 semester course where we.

Information Technology, As, Information Technology