Edward M. Email & Phone Number

Honolulu, Hawaii, United States

● Administered and maintained NOAA/NWS Windows and Linux Server environments, ensuring high availability and optimal performance as well as in compliance with FISMA.● Provided technical support to end-users, addressing hardware and software issues, and troubleshooting network connectivity problems.● Conducted regular vulnerability assessments and implement remediation.● Managed VMware virtualized infrastructure, including vSphere, vCenter, VxRail, and ESXi Hosts, to support virtual machine deployment and management.

Honolulu, Hawaii, United States

● Setup new contractor base on report provided by Identity and Access Management (IAM)● Provide access to users via control groups in AD.● Setup users for MFA and VPN access.● Daily use of new contractor setup via PowerShell.● Create shared calendars with booking capabilities in Exchange Online● Attend Daily cybersecurity briefings with team to keep informed of daily issues, threats, and status of environment.

Honolulu, Hawaii, United States

• Administered and maintained Windows and Linux Server environments, ensuring high availability and optimal performance.• Conducted system audits and implemented security patches, updates and vulnerability remediation measures to maintain system integrity.• Conducted regular vulnerability assessments and implemented remediation.• Provided technical support to end-users, addressing hardware and software issues, and troubleshooting network connectivity problems.• Managed VMware virtualized infrastructure, including vSphere, vCenter, VxRail, and ESXi Hosts, to support virtual machine deployment and managment.• Conducted capacity planning and performance monitoring to identify and address resource bottlenecks and optimize virtual machine performance.• Provided technical support and troubleshooting for VMware-related issues, such as virtual machine provisioning, network connectivity, and vMotion.• Coordinate with other Pacific Region offices regarding new deployment of Trellix encryption.

● Provided frontline technical support to end-users, addressing hardware and software issues, and troubleshooting network connectivity problems.● Assisted with computer setup, software installations, and user account management.● Created and maintained documentation for frequently asked questions and knowledge base articles.● Provided technical support and troubleshooting for backup and restore-related issues.● Conducted end-user training sessions on basic IT concepts and best practices.

● Installed software updates and patches using Windows Server Update Services (WSUS), ensuring systems were up to date and protected against known vulnerabilities.● Managed printer maintenance, including troubleshooting printing issues, coordinating repairs, and ensuring timely installation of toner and consumables.● Enforced security policies to users via group policy objects (GPO), promoting secure computing practices and protecting organizational assets.● Troubleshot hardware-related issues, including part replacement and upgrades, ensuring optimal performance, and minimizing downtime.● Troubleshot software-related issues, including Microsoft Office applications, diagnosing, and resolving problems to restore user productivity.● Conducted thorough root cause analysis to identify underlying issues, implementing preventive measures to minimize recurring problems.

Retrieves the necessary information to form a title binderWorks with the post-closer in regards to the settlement dateResponsible for the remaining signatures needed from the clientsNotarize documents as necessary and when neededReviews the final payoffs and provides HUD-1 Settlement StatementsSends out the final HUD-1’s to the Lender and wire confirmations

Bachelor'S Degree, Applied Information Technology

Activities and Societies: Team Lead of Team Crossroads - Lead a team of 5 for Senior Design Project I & II, a 2 semester course where we.

Information Technology, As, Information Technology