Edward Pinto Email and Phone Number
Edward Pinto personal email
- Valid
Edward Pinto is a Senior Service Delivery Manager - CIB and CTO at Absa Group. He possess expertise in itil, software documentation, business analysis, microsoft office, change management and 45 more skills. He is proficient in English, Portuguese and Afrikaans. Colleagues describe him as "I've had the pleasure of working with Ed at two different organisations. The experience once within the same company on different teams, and the second time as the head of customer support for my customer. On either side, Ed is consistently calm, collected, and a perfect customer-facing personality with his even temperament." and "Edward is an impeccable problem solver. He has an excellent grasp of technology and ensure he understand all technology stacks that he is exposed to thoroughly. Edward has a growth mindset, is incredibly conscious when understanding what the Product Owner and Business require. Edward excels when given complex problem to solve and id dedicated to the process of resolution. He definitely is an asset to any organisation."
Absa Group
View- Website:
- absa.co.za
- Employees:
- 41256
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Senior Service Delivery Manager - Cib And CtoAbsa GroupJohannesburg, Gp, Za
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Senior Service Delivery Manager - Cib & CtoAbsa Group Dec 2019 - PresentJohannesburg Area, South AfricaAs a Senior IT Service Delivery Manager at ABSA Bank supporting Corporate and Investment Banking (CIB) and the Chief Technology Office (CTO), overseeing a team of service delivery managers, driving innovation and continuous improvement in IT services. Focusing on aligning IT strategies with business objectives, ensuring high availability, security, and scalability of critical banking systems. Fosters a culture of process automation, service optimisation, and proactive problem-solving, while maintaining stakeholder engagement and delivering solutions that meet evolving business demands and regulatory requirements.
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Service Manager - Corporate & Investment Bank (Cib)Absa Jun 2017 - Dec 2019Absa Capital, Sandton, JohannesburgAs an IT Service Delivery Manager at ABSA Bank supporting Investment Banking (CIB), leading a team of service delivery managers to ensure the successful delivery of IT services aligned with business goals. Focusing on continuous innovation by implementing service improvements, automating processes, and optimising performance. Driving high availability and reliability across critical banking systems by fostering collaboration and managing stakeholder expectations, ensuring services are scalable, secure, and meet evolving business and customer needs.
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Service Level Manager / Service Desk ManagerBayport Financial Services | Bml Feb 2014 - Jun 2017Rivonia Johannesburg South AfricaResponsible for managing and delivering 1st and 2nd tier IT Support services across 13 countries. The role involved overseeing the day-to-day operations of IT service desk managing a team of IT professionals and ensuring that service level agreements (SLAs) were met. -
Divisional HeadQualica Technologies Apr 2011 - Feb 2014Rosebank Johannesburg South AfricaResponsible for defining and driving the strategic objectives of the division around product road map, product development, operational support and new business development. Including overseeing the selection, prioritization, and management of resources to ensure that they align with the organization's goals and objectives. -
Service Delivery ManagerQualica Technologies Sep 2009 - Apr 2011Qualica Technologies - RosebankResponsible for delivery of reliable and efficient service to the internal users and external customers. Involving overseeing the end-to-end service delivery process, from service design to service support and operations, including consultation services.
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Operations ManagerAbc It Solutions Pty (South Africa) Jul 2008 - Aug 2009Centurion South AfricaResponsible for overseeing and managing the day-to-day IT operations including resource allocation, IT infrastructure support, service delivery, consulting and account management in and around the financial sector. Required a combination of technical expertise and managerial skills to ensure that the company's operations ran efficiently, securely, and in compliance with relevant regulations, agreed contracts and project timelines. -
Card Manager Jhb – Absa AfricaAbc It Solutions Pty (South Africa) Mar 2008 - Jul 2008City Johannesburg South AfricaResponsible for overseeing and managing a bank's credit and debit card platform (CTL & TPII) for Absa Bank's African regions. Including daily operational support, upgrades, product additions & enhancements to the application and system.
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Temp It Manager – Barclays Bank Mozambique - MozambiqueAbc It Solutions Pty (South Africa) Dec 2007 - Mar 2008Maputo MozambiqueResponsible for embedding an IT service desk in-country inline with Barclays standards. Establishing SLA's and reporting between Barclays South Africa and Barclays Mozambique in relation to IT Services provided and consumed. Driving out remediation activities in and around the IT infrastructure to close out internal audit findings.
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It Consultant – Commercial Bank Of Angola (Bca) - AngolaAbc It Solutions Pty (South Africa) Jul 2007 - Dec 2007Luanda AngolaResponsible for driving out a number of remediation activities inline audit findings relating in and around the IT infrastructure in the Commercial Bank of Angola (BCA) o IT Service Desk - Incident, Change & Request Management o Backups Management o Antivirus Management o Active Directory Group Policy Deployment o Patch Management o Problem & Incident Managemento Logical Access Management o Change Management o Hardware & Software standerdisation o Disaster Recovery Siteo Branch Rollout (Container)
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Systems AnalystSonae Novobord Oct 2006 - Jun 2007Woodmead Johannesburg South AfricaResponsibilities include:• Windows Domain Administrator (AD, DNS, DHCP, IIS, WSUS)• Lotus Notes / Domino Administrator • SAP 3.1H Basis Administrator Projects:• Implementation of GPO across South Africa in accordance with Global Standards • Implement monitoring with Nagios • Roll out WSUS across South Africa to servers & workstations • Rollout of MacAfee Antivirus to servers & workstations
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Mis Support ManagerDenel Aviation Jun 2004 - Sep 2006Kepmton Park Boksburg South AfricaResponsibilities include:• Manage Helpdesk – Service Desk & Remote Support• Manage Desktop Support • Manage CMDB• SAP Basis Administrator / ABAP Developer • SQL Administrator for MIS, NAMSA Nato and Track-IT Applications • SLA / OLA/ Underpinning contract Management• QOS Reporting on IT Services Projects:• Desktop Hardware & Software refresh consisting of 10 000 end points• Part of Re-Insource IT Services – Lead Desktop and Service Desk Stream• Migration from SAP to QMuzik -
Systems AnalystDenel Aviation Jun 2000 - May 2004Kepmton Park Boksburg South AfricaResponsibilities include:• Maintain SAP Quality Info Records• Administer Cisco PIX 515 FW• Compile & Manage SLA with IT Outsourced Provider• Compile & Manage Underpinning contracts with vendors & suppliers • Translate Business IT Requirements to IT Deliverables • Compile, Implement and Maintain IT policy, procedures and processes • MIS Reporting on Service Delivery for campus • SQL Administrator to MIS Server Projects:• IT Internal Hardware & Software Audit for CMDB & Licensing, approximately 10 000 end points
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Call Center / Service Desk AgentMemtek / Database Distribution Jun 1998 - May 2000Sunning-Hill Sandton South AfricaResponsibilities include:• Outbound IT Sales & Marketing • Inbound IT Support • Develop, Populate and Maintain MS Access databases
Edward Pinto Skills
Edward Pinto Education Details
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Digital Business -
Data Science With Python -
Amazon Web Services (Aws)Architecting On Aws -
Professional DesignationsRoot Cause Analysis Specialist
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Business Administration And Management, General -
The Think Agile TeamAgile Leadership Course
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Aws Essentials -
Agile Fundamentals: Scrum Kanban & Scrumban
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Introduction To Cloud Computing
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Certificate Of Completion - Wireshark
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Introduction To Service Management With Itil® 4
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Powerful Reports And Dashboards With Microsoft Power Bi
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Pink ElephantItil Operational Support And Analysis (Osa)
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UnisaBcom Informatics
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Milpark EducationNqf Level 5
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UdemyProfessional Development
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Pink ElephantAwaiting Results
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Pink Elephant (Apmg)Itil Intermediate Continuous Service Improvement (Csi)
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AlisonDiploma In Information Technology Management
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Frontrange Heat 2014 AdministrationFrontrange Heat 2014 Administration Training
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OracleFusion Human Capital Management (Hcm Security) - (Course)
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OracleFusion Talent Management (Course)
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Pink ElephantProject Management
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Allot Communications (Http://Www.Allot.Com)Allot Certified Technical Engineer
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Hughes (Http://Www.Hughes.Com)It Vsat
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University Of Cape TownCertification, It Management
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Operations Management
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Internet Marketing
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Pink ElephantService Delivery Manager - Service Delivery Institute
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NssItil Foundations - Certified
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UnisaPhp Application Development
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Sap SaSap Abap Workbench
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AmbassadorN+ Network
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AmbassadorA+ Hardware And Software
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Glenvista High SchoolMatric
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Milpark Business School
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Business Administration And Management, General
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Explore'S 2201Pt Data Science -
In The Field Of Digital Business
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The Human EdgeNqf5
Frequently Asked Questions about Edward Pinto
What company does Edward Pinto work for?
Edward Pinto works for Absa Group
What is Edward Pinto's role at the current company?
Edward Pinto's current role is Senior Service Delivery Manager - CIB and CTO.
What is Edward Pinto's email address?
Edward Pinto's email address is co****@****ail.com
What schools did Edward Pinto attend?
Edward Pinto attended University Of The Witwatersrand, University Of Cape Town, Amazon Web Services (Aws), Professional Designations, Milpark Business School (Mbs), The Think Agile Team, Udemy Alumni, Udemy Alumni, Udemy Alumni, Udemy Alumni, Udemy Alumni, Udemy Alumni, Pink Elephant, Unisa, Milpark Education, Udemy, Pink Elephant, Pink Elephant (Apmg), Alison, Frontrange Heat 2014 Administration, Oracle, Oracle, Pink Elephant, Allot Communications (Http://www.allot.com), Hughes (Http://www.hughes.com), University Of Cape Town, University Of Cape Town, University Of Cape Town, Pink Elephant, Nss, Unisa, Sap Sa, Ambassador, Ambassador, Glenvista High School, Milpark Business School, University Of The Witwatersrand, Exploreai Academy, University Of The Witwatersrand, The Human Edge.
What skills is Edward Pinto known for?
Edward Pinto has skills like Itil, Software Documentation, Business Analysis, Microsoft Office, Change Management, It Management, Windows, Sql, Management, It Strategy, Linux, Sdlc.
Who are Edward Pinto's colleagues?
Edward Pinto's colleagues are Denise Mccabe, Pauline Cindi, Annetjie Oelofsen, Dusha Parmessur, Thuthuzela Makaula, Oumaki Mohapi, Lezanne Hardnick.
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Edward Pinto
Pre/Post Sales L Wealth & Trading L Fix L Apis L Product Management L Project Management L Implementation & Application SupportGreater Sydney Area -
2lendersres.com, aei.org -
1massiv.com -
Edward Pinto
New York City Metropolitan Area
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