Edward Pinto Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

As a Senior IT Service Delivery Manager at ABSA Bank supporting Corporate and Investment Banking (CIB) and the Chief Technology Office (CTO), overseeing a team of service delivery managers, driving innovation and continuous improvement in IT services. Focusing on aligning IT strategies with business objectives, ensuring high availability, security, and scalability of critical banking systems. Fosters a culture of process automation, service optimisation, and proactive problem-solving, while maintaining stakeholder engagement and delivering solutions that meet evolving business demands and regulatory requirements.

Absa Capital, Sandton, Johannesburg

As an IT Service Delivery Manager at ABSA Bank supporting Investment Banking (CIB), leading a team of service delivery managers to ensure the successful delivery of IT services aligned with business goals. Focusing on continuous innovation by implementing service improvements, automating processes, and optimising performance. Driving high availability and reliability across critical banking systems by fostering collaboration and managing stakeholder expectations, ensuring services are scalable, secure, and meet evolving business and customer needs.

Rivonia Johannesburg South Africa

Responsible for managing and delivering 1st and 2nd tier IT Support services across 13 countries. The role involved overseeing the day-to-day operations of IT service desk managing a team of IT professionals and ensuring that service level agreements (SLAs) were met.

Rosebank Johannesburg South Africa

Responsible for defining and driving the strategic objectives of the division around product road map, product development, operational support and new business development. Including overseeing the selection, prioritization, and management of resources to ensure that they align with the organization's goals and objectives.

Qualica Technologies - Rosebank

Responsible for delivery of reliable and efficient service to the internal users and external customers. Involving overseeing the end-to-end service delivery process, from service design to service support and operations, including consultation services.

Centurion South Africa

Responsible for overseeing and managing the day-to-day IT operations including resource allocation, IT infrastructure support, service delivery, consulting and account management in and around the financial sector. Required a combination of technical expertise and managerial skills to ensure that the company's operations ran efficiently, securely, and in compliance with relevant regulations, agreed contracts and project timelines.

City Johannesburg South Africa

Responsible for overseeing and managing a bank's credit and debit card platform (CTL & TPII) for Absa Bank's African regions. Including daily operational support, upgrades, product additions & enhancements to the application and system.

Maputo Mozambique

Responsible for embedding an IT service desk in-country inline with Barclays standards. Establishing SLA's and reporting between Barclays South Africa and Barclays Mozambique in relation to IT Services provided and consumed. Driving out remediation activities in and around the IT infrastructure to close out internal audit findings.

Luanda Angola

Responsible for driving out a number of remediation activities inline audit findings relating in and around the IT infrastructure in the Commercial Bank of Angola (BCA) o IT Service Desk - Incident, Change & Request Management o Backups Management o Antivirus Management o Active Directory Group Policy Deployment o Patch Management o Problem & Incident Managemento Logical Access Management o Change Management o Hardware & Software standerdisation o Disaster Recovery Siteo Branch Rollout (Container)

Woodmead Johannesburg South Africa

Responsibilities include:• Windows Domain Administrator (AD, DNS, DHCP, IIS, WSUS)• Lotus Notes / Domino Administrator • SAP 3.1H Basis Administrator Projects:• Implementation of GPO across South Africa in accordance with Global Standards • Implement monitoring with Nagios • Roll out WSUS across South Africa to servers & workstations • Rollout of MacAfee Antivirus to servers & workstations

Kepmton Park Boksburg South Africa

Responsibilities include:• Manage Helpdesk – Service Desk & Remote Support• Manage Desktop Support • Manage CMDB• SAP Basis Administrator / ABAP Developer • SQL Administrator for MIS, NAMSA Nato and Track-IT Applications • SLA / OLA/ Underpinning contract Management• QOS Reporting on IT Services Projects:• Desktop Hardware & Software refresh consisting of 10 000 end points• Part of Re-Insource IT Services – Lead Desktop and Service Desk Stream• Migration from SAP to QMuzik

Kepmton Park Boksburg South Africa

Responsibilities include:• Maintain SAP Quality Info Records• Administer Cisco PIX 515 FW• Compile & Manage SLA with IT Outsourced Provider• Compile & Manage Underpinning contracts with vendors & suppliers • Translate Business IT Requirements to IT Deliverables • Compile, Implement and Maintain IT policy, procedures and processes • MIS Reporting on Service Delivery for campus • SQL Administrator to MIS Server Projects:• IT Internal Hardware & Software Audit for CMDB & Licensing, approximately 10 000 end points

Sunning-Hill Sandton South Africa

Responsibilities include:• Outbound IT Sales & Marketing • Inbound IT Support • Develop, Populate and Maintain MS Access databases

Masters Of Management In Digital Business, Digital Business

Activities and Societies: 1. Business Strategy for a Digital World 2. Digital Technology Fundamentals 3. Marketing for Digital Business 4..

Certificate, Data Science With Python

Data Science and Statistical Learning Tree-Based Methods Managing the Complexity of Tree-Based Methods Neural Networks Managing.

Certificate Of Completion, Architecting On Aws

Certificate, Root Cause Analysis Specialist

Postgraduate Diploma In Business Administration (Pgdba), Business Administration And Management, General

Activities and Societies: Finance for Non-Financial Managers General Management Environment Business Ethics and Corporate Governance.

Certificate Of Attendance, Agile Leadership Course

Certificate Of Completion, Aws Essentials

Certificate Of Completion, Agile Fundamentals: Scrum Kanban & Scrumban

Certificate Of Completion, Introduction To Cloud Computing

Certificate Of Completion - Wireshark

Certificate Of Completion, Introduction To Service Management With Itil® 4

Certificate Of Completion, Powerful Reports And Dashboards With Microsoft Power Bi

Itil Operational Support And Analysis (Osa)

Bcom Informatics, Bcom Informatics

Certificate In Management Development, Nqf Level 5

- Management and Leadership - Financial Management - Strategic Management - Marketing Management - Project Management - Human Resources.

Agile Crash Course, Professional Development

Prince2 (2009) Practitioner, Project Management, Awaiting Results

Itil Intermediate Continuous Service Improvement (Csi)

Introduction to Continual Service Improvement Continual Service Improvement Principles Continual Service Improvement Process Continual.

Diploma In Information Technology Management

Module 1: Introduction to Information Technology for Managers Module 2: Understanding and Interpreting Information Module 3: Business.

Frontrange Heat 2014 Administration Training

This 5-day course covers all aspects of day-to-day HEAT administration, including Call Logging management and system administration..

Fusion Human Capital Management (Hcm Security) - (Course)

This Fusion Applications: HCM Security training teaches you how to implement security for Oracle Fusion HCM applications by creating.

Fusion Talent Management (Course)

Oracle Fusion Talent Management Base (TM Base) is the base layer for implementing Oracle Fusion Talent Management Applications. TM Base.

Prince 2 - Foundations (Certified), Project Management

Allot Certified Technical Engineer

Allot Traffic Management solutions enable service providers to overcome significant service delivery issues by providing complete network.

Vsat Certificate / Training, It Vsat

HN & HX System Introduction (TC-HX0900) HN & HX System Satellite Router Installation and Operations (TC-HX0910) HN & HX System Network.

Certification, It Management

Module 1 Introduction and foundation concepts Module 2 Information technologies Module 3 Business systems and data Module 4 Mobile.

Certification, Operations Management

To acquire or sharpen their skills in the area of operations management. More specifically, this course is designed for current operations.

Certification, Internet Marketing

Understand the internet marketing landscape and how to reach your target audience by using tried and tested internet marketing tactics..

Service Delivery Manager - Sdi Certified, Service Delivery Manager - Service Delivery Institute

Itil Foundations - Certified, Itil Foundations - Certified

Php Application Development - Certified, Php Application Development

Abap Workbench - Course, Sap Abap Workbench

N+ - Course - Comptia, N+ Network

A+ Certified - Comptia, A+ Hardware And Software

Matric, Matric

Education record

Postgraduate Degree, Business Administration And Management, General

Certificate Of Completion, Explore'S 2201Pt Data Science

Activities and Societies: Gathering and Managing Data Analytical Programming Data Visualisation Machine Learning Model DeploymentGain.

Master Of Management, In The Field Of Digital Business

Business Strategy for a Digital World Digital Technology Fundamentals Marketing for Digital Business Digitalising Operations Innovation.

Certificate (Nqf5), Crucial Conversations For Mastering Dialogue, Nqf5