Pre/Post Sales Support for the Wealth and Investment Management proposition, focusing on solutions for trading, portfolio management/analytics and content via REST APIs (News, ESG and Reference/Company Data). Worked in close partnership with Proposition Sales, Account Management and Customer Success. Worked with a variety of different vendors (e.g. IRESS, Complii) and execution brokers to facilitate integration into their OMS and compliance platforms.

Managed a team of consultants supporting a back-office equities and options settlement platform used for broking and third-party clearing (TPC) activities.Worked on several projects involving market changes including the ASX Trade Refresh project and CHESS Replacement project.

Primary support for a back-office equities and options settlement platform used for broking and third-party clearing (TPC) activities. My activities included implementation, application support, technical account management, pre-sales and end-user training.Worked on a variety of projects for institutional and retail executing brokers and interfaces (adapters) to the trading and clearing/settlement systems used by Australian Exchanges (ASX Trade, CHESS, DCS).

Implementation, support and training for the company’s CRM clientele from a variety of industries including pharmaceuticals, sports, finance.

Performed a variety of reporting (SLA/KPIs) , system administration, help desk and business improvement activities for the service desk used by the Emirates Group and their external clients.

Responsible for preparing/executing test plans for the company's add-on solutions for the SUN Systems accounting platform and compiling training and product documentation.