Edwin Obando Email & Phone Number

Sydney, Australia

Managing all aspects of supplier service delivery for telecommunications at 250 hotels, including PBX, teleconferencing and mobile servicesMonitoring vendor SLA compliance of Telstra, Optus, IMEI, UXCconnect, messagestick and Good Technology Designing service delivery process to adapt it to company’s managed, franchised and leased business modelsReviewing contracts and auditing pricing according to agreed terms (resulting in 40% mobile carrier cost savings)Leading the transition from centralised service delivery to a decentralised account structure modelResolving billing disputes with finance departments across the Group for quick resolution and prompt payment or credit applicationsResearching suppliers and evaluating new products Managing mobile apps deployment across Accor hotels and country head offices in Australia, New Zealand and Japan, including setting up standards and vendor delivery model

Aapc

Managing, designing and deploying mobile solutions for enterprise connectivityProviding expert advice to other departments within AccorAssisting with procurement of corporate and hotel telecommunications infrastructure in the regionAssisting in developing long-term strategies and capacity planning for meeting future telecommunications network needsCreating, developing, implementing, and maintaining policies, procedures, and training plans for telecommunications best practiceLiaising with vendors in relation to acquisition negotiations, installations and hardware performance issues

Madrid Area, Spain

Circuit Switch ExperienceProject lead for the implementation of CELLO MGW R2, R3 & R4 (Ericsson) and MSS (Ericsson) across Telefonica’s network, organising teams, supervising configuration tasks, overseeing performance according to time, budget and technical requirementsDeployment and integration of Ericsson’s AXE GSM MSC and STP, including hardware and software upgrades and rolloutsConfiguration of MSS, MSC, STP, MGW, HLR to deliver mobile services: call routing, numbering plans and interconnections with other operators Project managing the deployment of mobile networks including commissioning, testing and integration of switching centres, hardware and software upgrades and rollouts Knowledge and hands on experience with transmission of voice and data over TDM, ATM, IP and signalling SS7 and SIGTRANPacket Switch ExperienceDeployment and integration of Nokia’s GPRS SGSN and Nokia’s 3G SGSN Acceptance, commissioning and configuration of SGSN’s HW and SW updates Main DutiesLiaising with vendors, in particular Nokia and Ericsson, in relation to technical, compliance (3GPP, ETSI) and logistics issues, e.g. escalation and follow up of network problems, new releases and new featuresParticipating in technical developments with vendors and service providers relating to new mobile service requirementsLiaising with contractors regarding equipment installation, logistics issues and OHS obligationsAnalysing risks, performance and capacity issues related to the provision of new services and working out solutions Liaising with internal stakeholders, such as the corporate affairs group and subsidiaries, marketing, commercial and purchasing departments to provide technical assistance regarding new products and services Evaluation of vendor proposals and products including analysis, testing and requesting improvementsMentoring and supervising junior engineers

Diploma, International Business And Commerce

Distinction

Masters, Marketing

Masters, Telecommunications

Graduate, Electronics And Telecommunications Engineering