Edwin Obando Email & Phone Number

Vancouver, Canada Area

I am responsible for defining, implementing, and maintaining the IT policies, procedures, and plans for the ITSM areas of Change Management, Problem Management, and Incident Management at WorkSafeBC. I am also responsible for managing the daily operations that govern ITSM areas to successfully introduce changes of varying complexity to the Production environment across the organization.I develop and document problem and change processes. The scope of problem management includes… Show more I am responsible for defining, implementing, and maintaining the IT policies, procedures, and plans for the ITSM areas of Change Management, Problem Management, and Incident Management at WorkSafeBC. I am also responsible for managing the daily operations that govern ITSM areas to successfully introduce changes of varying complexity to the Production environment across the organization.I develop and document problem and change processes. The scope of problem management includes diagnosing causes of incidents, determining the resolution and ensuring the resolution is implemented. The change process includes assessing the impact of a change, identifying priorities, obtaining approvals, managing the change implementation along with monitoring, reviewing and reporting on all change requests. Manage the emergency change process.I schedule changes that impact the production environment; identify and produce trend reports that indicate the success level of division changes made; maintain the change control records in the application; conduct management review sessions; chair change control and problem review meetings; ensure all division staff are trained on the system and processes.Identify opportunities for quality improvement and assist in subsequent developments and implementation of programs; define and report on quality measurement data; perform and coordinate quality studies and client surveys.Coordinate the creation of standards and prepare proposals to develop standards, ensuring consistency and validity; chair the standards advisory committee meeting; promote, write, and document approved standards. Ensure clients are adequately trained to use or reference the Standards, Policy and Guidelines processes. Show less

Vancouver, Canada Area

I managed a team of 4. Overseeing day-to-day support and operations of over a dozen ecommerce systems with revenues over $300M / year. Including front end, branding, mobile, database, back end, scheduling, and fulfillment enterprise systems. I ensure delivery of operational SLAs were met.

Vancouver, Canada Area

Provided direct technical leadership to our team and offered in-depth technical subject matter expertise on all eCommerce systems. I maintained a strategic understanding of business needs and ensured they were fulfilled on a daily basis through various operational initiatives. I led day-to-day operation management of e-commerce systems including websites, mobile applications, CMS, order management, and payment processing. I identified any issues and lead solutions, as well as report necessary… Show more Provided direct technical leadership to our team and offered in-depth technical subject matter expertise on all eCommerce systems. I maintained a strategic understanding of business needs and ensured they were fulfilled on a daily basis through various operational initiatives. I led day-to-day operation management of e-commerce systems including websites, mobile applications, CMS, order management, and payment processing. I identified any issues and lead solutions, as well as report necessary information to ensure delivery SLA’s were met or exceeded. I continually analyzed our operations model to lead and implement improvements, and reviewed trends to ensure cross-functional work meets capacity, reliability, and security needs of our systems. Show less

Vancouver, Canada Area

I provided operational support to all non-guest facing systems in the e-commerce solution. I triaged and prioritized issues, led problem solving and delivery of improvements with all technical and business partners with the lululemon eCommerce platforms.

Vancouver, Canada Area

Increased adoption rate of Payfirma's various payment solutions among third-party value added resellers (VARs), e-business platforms and merchants by promoting and facilitating technical and business expertise.Streamlined internal business operations relying on IT by designing and implementing continuous improvements in existing systems, procedures and infrastructure.

Planned, directed and led implementation of electronic data processing, information systems, network infrastructure, systems analysis and computer programming across all business areasIncreased technology efficiency and literacy of stakeholders by training over a hundred faculty members, administrators and support staff through varied creative methods in English and SpanishPrepared and suggested yearly school-wide Technology budgetBuilt new business relationships with… Show more Planned, directed and led implementation of electronic data processing, information systems, network infrastructure, systems analysis and computer programming across all business areasIncreased technology efficiency and literacy of stakeholders by training over a hundred faculty members, administrators and support staff through varied creative methods in English and SpanishPrepared and suggested yearly school-wide Technology budgetBuilt new business relationships with strategic local and international technology providers Demonstrated leadership by implementing special projects, events and initiatives beyond the scope of the job description Show less

Managed a group of hosted and virtualized Windows and Linux servers running Active Directory, Exchange, IIS, DNS, DHCP, VPN, File Server, Samba, Apache, SQL Server, MySQL and several other proprietary servicesAdministered a Windows network of over 300 users, providing network services and various desktop applications through AD scripts, GPOs, hard drives cloning, thin clients, and virtual machines in VirtualBox and VMWareImplemented a secure wireless network requiring… Show more Managed a group of hosted and virtualized Windows and Linux servers running Active Directory, Exchange, IIS, DNS, DHCP, VPN, File Server, Samba, Apache, SQL Server, MySQL and several other proprietary servicesAdministered a Windows network of over 300 users, providing network services and various desktop applications through AD scripts, GPOs, hard drives cloning, thin clients, and virtual machines in VirtualBox and VMWareImplemented a secure wireless network requiring authentication through the use of Active Directory, RADIUS and a Linux web gatewayDesigned, promoted and implemented new policies to guarantee off-site resumption of critical school systems in case of a catastrophic event Show less

Partnering with clients, advised them how to use IT in order to meet business objectives or overcome problems.Provided strategic guidance to clients with regard IT technology, infrastructure and empowering major business processes through enhancements to IT.Trained clients and their staff on various IT solutions to reduce the gap between execution and company's strategy.

Mba, Strategic Management. Supply Chain Management.

Activities and Societies: Vice-President Operations. MBA Technology Management Club.

Post-Bachelor Degree, Computer Networks

B.Sc., Computer Science