# Leading a team of 20 staff which includes Store In charge, Team Leaders, Brand Champions, Service Champions, Finance, Insurance & Exchange Partners to increase the sales and service efficiency in the assigned ECs.# Managing E-T-B-R (Enquiry, Test Drives, Booking, Retail) and sales funnel via all channels Internet, Media & webapp. Led to increased enquiry generation and conversion rates within the assigned region of control.# Generated 18% more leads, Improved walk-in… Show more # Leading a team of 20 staff which includes Store In charge, Team Leaders, Brand Champions, Service Champions, Finance, Insurance & Exchange Partners to increase the sales and service efficiency in the assigned ECs.# Managing E-T-B-R (Enquiry, Test Drives, Booking, Retail) and sales funnel via all channels Internet, Media & webapp. Led to increased enquiry generation and conversion rates within the assigned region of control.# Generated 18% more leads, Improved walk-in conversion ratio from 41% to 53%, TR Conversion ratio increased by 9%, Maximized Inhouse Finance and Insurance and improved EC Audit Score compared to 1st quarter.# Implemented BTL initiatives across Bengaluru. Organized Test ride camps (300 drives a month per EC) Gig Worker activity (Exclusive benefits), Awareness activities on EV and its TCO, Freedom rides with customers and staff on weekends. Increased enquiry by 50% and sales numbers by 20%.# Implemented New Age Marketing such as Social Media Influencer Marketing, Flash sale & Competitive store enquiry generation which Led to 5X growth in leads and 2X growth in sales.# Performance Monitoring & Reporting, Process Improvement training, T&D programs, Maintaining employee Motivation and Morale, Quick response & Decision Making, Inventory and Schedule Management.# Maintaining Standard Operating Procedures (SOPs) for EC Maintenance which includes Auditing, Documentation, Record Keeping, Quality Assurance and Feedback Management.#Recruiting, selecting & training staff to develop a high performing sales team to deliver consistent sales performances by coaching, counseling & mentoring executives to reach individual targets. Show less

Responsible for engaging with customers, understanding their automotive needs, and guiding them through the sales process to ensure they find the perfect BMW vehicle to match their lifestyle & preferences. I always represent the BMW brand with professionalism and enthusiasm, delivering an unparalleled luxury experience that exceeds customer expectations.# Brand Management : Representing the BMW brand by delivering an unparalleled luxury experience that exceeds customer… Show more Responsible for engaging with customers, understanding their automotive needs, and guiding them through the sales process to ensure they find the perfect BMW vehicle to match their lifestyle & preferences. I always represent the BMW brand with professionalism and enthusiasm, delivering an unparalleled luxury experience that exceeds customer expectations.# Brand Management : Representing the BMW brand by delivering an unparalleled luxury experience that exceeds customer expectations.# Luxury Experience : Understanding each customer in detail, their lifestyle, spending capacity,automobile desires and suggesting and convincing the right BMW vehicle to close the sale that brings along term relationship.# Promotional Events and Customer Outreach : Plan and conduct BMW promotional events, vehiclelaunch activities and TDs to attract potential customers and enhance brand awareness. Show less

Responsible for providing exceptional customer service, product demonstration and promoting the Škoda brand within the assigned region of the dealership. My primary focus was on lead generation, engaging with potential customers, understanding their automotive needs, objection handling & guiding them through the sales process to ensure a positive purchasing experience and customer loyalty. Building long term relationships through post sales follow ups, after sales services , seeking feedbacks… Show more Responsible for providing exceptional customer service, product demonstration and promoting the Škoda brand within the assigned region of the dealership. My primary focus was on lead generation, engaging with potential customers, understanding their automotive needs, objection handling & guiding them through the sales process to ensure a positive purchasing experience and customer loyalty. Building long term relationships through post sales follow ups, after sales services , seeking feedbacks and generating references.# Customer Engagement and Consultation : Responsible for providing exceptional customer service,product demonstration and promoting the Škoda brand within the assigned region of the dealership.# Sales Process Management : lead generation, engaging with potential customers, understanding theirautomotive needs, objection handling, closing sales with effective negotiations to develop a positivepurchasing experience and develop customer loyalty# Product Knowledge and Training : Staying updated on Škoda vehicles, including new models, features,and technologies. Attending training sessions and workshops provided by Škoda. Show less