Edwin Walker Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

Spearhead client onboarding projects for Incident IQ's SaaS products in K-12 settings, managing the entire lifecycle from post-sale to go-live.Act as a subject matter expert in managing software-as-a-service (SaaS) implementations, working directly with school district clients to assess their specific needs and deliver customized Incident IQ Platform.

Stone Mountain, Georgia, US

• Oversee and manage Google Workspace program which serves over 100,000 Students and 9000 Teachers Chromebooks for anytime, anywhere access. Responsible for supporting the mission of DeKalb County School District by.
• Microsoft Active Directory (AD)
• Function as Mobile Device Manager (MDM) for Chrome OS inside of Google Console
• Manage District Google OU structure via Google console
• Provision apps via Google console
• Manage Google workspace via Google console

Dallas, TX, US

• Effectively perform testing, planning and implementation of new software, hardware, and applications relative to product delivery, systems architecture, process enhancements, infrastructure and security.
• Function within a team that provides 24-7 network technical support by providing technical troubleshooting and leadership required to recover from complex network problems.
• Efficiently identify root cause, resolution work arounds, vendor/ IT fixes or design changes. Review and approve revised technical support designs.
• Provide leadership for projects including collaboration with clients to develop business cases, defining business and/or tech requirements and preparing detailed plans and schedules.
• Serve in a leadership capacity to lead cross-functional teams on specific issues and projects.
• Accurately interpret and review technical documentation and vendor specs for inclusion and adaption into database templates.

Dallas, TX, US

• Strategically supported the operations of multi-media technicians in order to effectively perform daily job functions. Provided technical and/or administrative support for a network operations group. Utilized knowledge.
• Strategically provided technical support and training to 300+ network technicians that handle provisioning and maintenance of broadband service to different Internet Service/Network Service Providers in the 9 states.
• Troubleshot high density and IP-based DSLAMs (Alcatel, Ciena, Tellabs), Layer 2 ATM switches (Lucent), Layer 3 routers (Redback, Nortel) using EMS (element management system), CLI (command line interface), MOP (method.
• Initiated a conference bridge as needed and engaged in an extensive complex network troubleshooting to resolve immediate network outages. Served as Chair member of teams involving interfacing network organizations.

Dallas, TX, US

• Installed, tested, adjusted and/or repaired equipment and facilities used in providing high quality broadband switching networks and special services.
• Assisted customers/vendors with the installation of broadband services. Received customer trouble reports, isolated and directed the restoration of the service. Performed periodic preventive maintenance on computer.
• Coordinated work operations with employees required to make routine tests, upgraded network elements, and repaired equipment or facilities. Coordinated installation and rearrangement of special services.
• Ensured routine tests on equipment, facilities, trunks, and special service circuits to enforce high quality of service. Monitored broadband networks, responded to alarms, and took appropriate corrective or proactive.
• Reviewed & interpreted broadband design drawings; analyzed complex schematic drawings in performing work operations. Used computer terminals associated with various Operation Support Systems.