Edwin Figueroa Email & Phone Number

Florida, United States

Burlington, Massachusetts, Us

As a senior business and technology expert, I specialize in delivering high-impact consulting solutions to large organizations and government entities, optimizing the lifecycle management of their communications with customers and citizens. My work focuses on enhancing digital ecosystems to ensure that all potential customers can fully engage with and benefit from Precisely solutions, creating an inclusive environment and seamless engagement through technology and innovation.In collaboration with sales, marketing, and product development teams, I contribute to crafting effective sales strategies and strengthening robust partnerships, serving as a trusted advisor to clients. Through customized presentations and interactive demonstrations, I showcase the transformative potential of engaging solutions at various sales cycle stages. I lead pilot projects and trials, enabling clients to experience firsthand the power and capabilities of our technology.

Stamford, Ct, Us

As a Business Consultant, I am working on showing our customers the value they will achieve through our solutions and supporting the organization's sales opportunities in different countries of the region. Mainly, I am leading projects directly or with our partners in Latin America to go forward in opportunities that allow us to create value, improve growth, and maximize business efficiency and profitability.It is my job to recommend a variety of strategies or operation methods to get increased profits, better systems, and improved efficiency.Other functions in this position:• Facilitate discussions with clients to elaborate improvements on proposed areas.• Build and perform prospect relevant presentations and solution demonstrations (on-site or remote way).• Active participation in scoping and executing client Proofs of Concept (POCs).• Participate in necessary trade shows and work with team members to properly staff the events.• Formulate plans to implement recommendations and overcome objections.• Develop and present a plan to implement the recommended changes in each project.• Cover and support sales opportunities across Latin America and the Caribbean.• Collaborative work in global projects with coworkers in other regions around the world (EMEA, APAC, AMERICAS ).

Stamford, Ct, Us

From this position, I was able to support sales productivity and deal flow in order to secure the “technical close” in complex solutions. I worked closely with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.

Madrid, Es

Provide Subject Matter Expertise in areas as Print Management, Document Composition and/or Customer Communication Management in order to support the operation of the billing area in Telefónica Movistar Bogotá.- Analysis, design, implementation, and system testing; provide technical support and troubleshooting for system related issues Detect the root cause of an incident, determine a resolution, and work to ensure the incident does not occur again. - Participate in the analysis of production support trends and metrics Participate in quality improvement and efficiency assessments and implement preventive operation action plans.- Follow-up and customer service skills, open to possible off-hour on-call support in a high paced environment as the Billing department.

Dublin 2, Ie

Standardization and creation of communication process in Telefonica – Movistar Venezuela.- Support other branches in Accenture for Latin América.- Consultant for projects through CCM Technology.

Identifying and obtaining support and advice required for the management, planning, and control of projects in Print and Digital Center- Map digital capabilities to strategic priorities.- Replacing manual processes with technology that drives both cost savings and revenue generation.- Monitoring overall progress and use of resources, initiating corrective action where necessary- Follow-up and action recommendations in each project executed.- Work closely with business users and stakeholders to ensure the project KPIs. - Monitoring project progress and performance.- Consultant for new communication projects with customers through Customer Communication Management Technology.

Bucaramanga, Co

Eight years like Solutions Engineer in the Production area (for TI), creating and managing automated processes. - Guarantee the newspaper process and support the national network in the country.- Professional service tasks giving continuity in Production Workflows, servers management, networks, and telecommunications. - Collect required information to develop a work scope around solutions to get the customer requirements.- Ensure to follow up on problems and processes independently related to solutions engineering.

Customer Experience Management, Executive Program

Digital Transformation, Executive Program

Project Management, Systems Engineering

Bachelor In Computer Systems Engineering, Computer And Information Sciences, General