Joyce Nieva Email & Phone Number

United States

Philippines

Responsible for delivering results based on collections strategy and engages at all levels internally and externally ensuring consistent achievement on large cash collection targets. Understands the O2C function and works well with their stakeholders and internal teams to drive high class AR function.Assist leader and peers in developing collections.

Responsibilities: - Manage a team of collection specialist - Develop and maintain customer account relationships - Timely collection of account while maintaining excellent customer relationship and retention - Coordinate Sales in the resolution of building deputes - Follow-up on open issues with customer, including: - Researching and resolving past due.

- Develop and maintain customer account relationships.- Perform timely collection of accounts while maintaining excellent customer relationships and retention- Coordinate sales in the resolution of billing disputes.- Follow-up on open issues with customer, including researching and resolving past due invoices for payment and maintaining promised check.

- Supervise and manage Collection Agents- Monitor agents’ performances on the floor (productivity, competence, and quality standards)- Provide regular performance feedbacks to agents- Maintain effective communication within the team- Work with the agents to achieve development objectives and performance targets- Motivate, evaluate and follow through.

- Collection and recovery of past due and charge off accounts- Locate and contact debtors to recover money owed. - Make arrangements for repayment, update payment records and advise debtors regarding action steps needed on their accounts- Use various operating tools such as Latitude, Touchstar & others to process various transactions like check by phone or.

Bachelor Of Business Administration (Bba), Business Administration

Activities and Societies: UP Circle of Entrepreneurs

High School Diploma