With over ten years of hands-on experience in the IT industry, I am passionate about engineering happiness for customers by providing them with support and solutions for various products and platforms. Previously as a WordPress.com Happiness Engineer at Automattic, I leveraged my skills in WordPress.com, WooCommerce, and Jetpack to help customers achieve their goals and overcome their challenges. I value strategic collaboration, learning, and leadership, and have taken on various roles and responsibilities within the company, such as Trial Lead, Happiness Contractor Adviser, and Quality Shoutout Group Member.Before joining Automattic, I was an Application Support Engineer at Atlassian, where I engaged, analyzed, and troubleshoot customer issues with Confluence, HipChat, and Bitbucket products. I contributed extensively to knowledge base creation, process and documentation improvements, and best support practices development. I enjoy problem-solving, solution-providing, and customer-satisfying, and I always deliver high-quality service and support to every customer I interact with.Trained in senior and team lead roles, as an advocate for Cloud solutions, I am expanding my knowledge of Cloud computing/services, and making a difference on the internet. I am willing to travel and adapt to a new working environment swiftly.
Listed skills include Networking, C++, Firewall, Troubleshooting, and 7 others.
