Efe Ogufere Email & Phone Number

Nigeria

Lagos State, Nigeria

Piggyvest is a platform that helps individuals and businesses manage their finances effectively - save and invest with ease.As a Senior Product Manager, I am tasked with and have accomplished:Building and Launching Piggyvest Business— Piggyvest's Flagship B2B Payment ProductLed the strategic development and execution of the Piggyvest Business product roadmap, driving revenue growth and customer acquisition.Led strategic development and execution of the Piggyvest Business product roadmap, driving a 30% increase in adoption among SMBs within six months.Managed a team of junior product managers and designers, ensuring timely delivery of features and bug fixes across PocketApp and Piggyvest.Optimized product delivery processes, streamlining sprint planning, backlog grooming, and cross-team communication, improving cross-team collaboration efficiency.Translated customer feedback into actionable product features, improving user satisfaction by 25% and reducing churn by 10% across three product lines (PocketApp, Piggyvest, and Piggyvest Business) over 12 months.Orchestrated cross-functional collaboration between design, engineering, and marketing teams, ensuring 100% on-time delivery of new product features, reducing time-to-market.Established and continuously monitored key product metrics, improving product performance and achieving a 5% reduction in operational transfer costs through the implementation of auto-switching and P2P features.Positioned as a thought leader and subject matter expert, delivering an average of 3+ industry talks per year and influencing product strategy through regular input at executive leadership meetings.Learn more about Piggyvesthttps://www.piggyvest.com/

Toronto, Ontario, Canada

Ulula is a multi-channel mobile platform (SMS, voice, and social media) for engaging stakeholders and measuring environmental, social, and governance (ESG) risks. We work with energy, mining, agribusiness, and other high-impact industries worldwide to create shared value between companies, workers, communities, and governments.As Product Manager, I have accomplished the following:Spearheaded the development of Ulula+ web and mobile applications, translating complex business requirements into detailed product specifications, enabling the platform to scale to support 150+ clients across 30+ countries.Directed cross-functional initiatives for high-impact supply chain projects, including Amfori Speak for Change and NEST, enhancing grievance reporting systems and achieving a 40% improvement in issue resolution times for global supply chains.Prioritized product features using a combination of client feedback, program goals, and business needs, delivering a 25% increase in product utilization and meeting 100% of release deadlines.Managed the end-to-end product development lifecycle, coordinating requirements gathering, release planning, and feature rollouts, contributing to a 30% improvement in engineering throughput.Established and managed sprint management frameworks, including Kanban and Agile methodologies, optimizing task allocation and tracking for the engineering team, resulting in a 35% reduction in task backlog and improved sprint velocity.Authored detailed release notes, user manuals, and rollout strategies, enabling end users to adopt new features and improve product feedback cycles seamlessly.Partnered with engineering, design, and client success teams to drive innovation, enhance user experience, and maintain compliance with supply chain transparency and ESG standards, contributing to a 15% year-over-year growth in customer retention.Learn more about Ulula:- http://www.ulula.com

Ontario, Canada

Directed product strategy and enhancements across three core product lines—cross-border payments, checkouts, and agency banking—resulting in a 20% increase in transaction volume within 12 months.Led a high-performing team of 3 product managers, fostering collaboration across departments to deliver features aligned with customer needs and regulatory requirements, reducing time-to-market for new features.Monitored and analyzed product performance metrics using tools like Full Story, Google Analytics, and Metabase, driving optimizations that improved user retention by 25% and streamlined customer acquisition processes.Spearheaded cross-functional ideation and successful feature releases, including automated onboarding, multicurrency accounts, and identity management systems.Negotiated and secured strategic partnerships and licensing agreements with external stakeholders and regulatory agencies, enabling the launch of 2 new revenue streams and expanding service coverage to 10+ countries and new currencies.Developed and executed quarterly product roadmaps, leveraging insights from customer feedback and data analytics to identify opportunities, improve usability, and enhance client engagement, contributing to growth in new business opportunities.Streamlined product development lifecycles by implementing feedback loops and conducting user research, leading to a 10% improvement in CSAT scores and more favorable pricing structures in competitive markets.Collaborated with marketing and sales teams to refine go-to-market strategies, achieving an increase in brand visibility and driving the adoption of core financial solutions among key demographics.

Toronto, Ontario, Canada

Developed and executed data-driven product strategies for the cross-border payouts feature, driving a 30% increase in transaction volume and contributing to a 20% boost in overall profitability.Led cross-functional teams in ideation, development, and successful launch of key payment products, including auto-retry, multicurrency, and bulk payments, achieving and maintaining payment success rates in the 99th percentile and reducing operational costs.Cultivated strategic partnerships with financial institutions, regulators, and technology providers, enabling a 3x expansion in supported payment corridors and enhancing compliance readiness.Conducted extensive market research and customer analysis to prioritize high-impact initiatives around multicurrency payouts, resulting in an increase in feature adoption within the first six months of release.Designed and implemented competitive pricing structures for identity management features, such as BVN verification, driving 15% growth in market share and positioning the product as a leading solution in its category.Collaborated with engineering, marketing, and sales teams to refine go-to-market strategies and address customer pain points, resulting in a 90% customer satisfaction rating for new product launches.

Achieved a 40% increase in product reach by expanding B2B2C clientele and diversifying service offerings, driving significant revenue growth.Reduced product downtime by 50% through data-driven analysis of performance metrics and implementation of targeted process improvements.Developed and executed product strategies that increased market share by 25%, improved customer retention, and aligned product offerings with evolving market needs and revenue objectives.Conducted comprehensive customer surveys and interviews, gathering actionable insights to refine the ConfirmMe product, resulting in a 30% improvement in customer satisfaction scores.Coordinated cross-functional design and development efforts to ensure the seamless launch of the ConfirmMe product, enabling integration with internal systems and meeting strict regulatory compliance standards.Built strategic relationships with key service providers and regulatory bodies, successfully integrating their services into the product roadmap and responding to evolving user demands and market landscapes.Spearheaded promotional campaigns and business partnership strategies, driving a 35% increase in customer base penetration and boosting product visibility in competitive markets.Conducted A/B testing and UX research to enhance user experience, resulting in a 20% improvement in user engagement and ensuring a consistent product line strategy through rigorous evaluation of promotional efforts.

Lagos, Nigeria

Directed the strategy, design, and development of innovative ATM digital products, addressing market demands and driving a 30% increase in transaction volume across target regions.Oversaw the successful deployment of value-added services (VAS) across ATM terminals in 8 francophone African countries, expanding the bank’s digital reach and generating additional revenue streams.Collaborated cross-functionally to execute the geo-mapping of 1,000+ ATM terminal locations across Nigeria, optimizing customer accessibility and improving service delivery efficiency.Managed the end-to-end product lifecycle of ATM terminals, ensuring seamless integration, functionality, and compliance with regulatory requirements, contributing to a 20% reduction in deployment time.Conducted market research and competitive analysis to stay abreast of industry trends and customer needs, incorporating insights that improved ATM uptime and enhanced the customer experience.Monitored and analyzed key product performance metrics using tools like Power BI and Excel Dashboards, driving continuous improvement and enabling a boost in customer satisfaction ratings.Cultivated strategic relationships with stakeholders and terminal partners, driving an increase in market penetration and strengthening UBA’s position as a leading financial service provider in Africa.Streamlined processes and reduced downtime by 50% through regular quality inspections, predictive maintenance initiatives, and adherence to client requirements, ensuring ATM reliability and operational efficiency.

Portharcourt, Nigeria

Responsible for all customer service support (non-cash related) processing activities.Ensure effective and timely service delivery to customers at all customer service units, efficient and error-free processing in line with service level agreements.Ensure timely balancing and execution of end-of-day procedures as well as timely and accurate capturing of expense processing.Effective Cost Management to ensure the efficiency of Customer Service Support sub-units.Ensure effective utilization of physical assets at Customer Service Support Unit, recommend process improvements to ensure service efficiency and cost minimization.

Nigeria

Account Reactivation and Maintenance, effective and timely service delivery across all service platforms.Employee Interactions and conflict management with periodical Training/Development reports.Quality of and timely rendition of business reports to supervising authorities and recording keeping of customer correspondence, complaints and requests.Work with management and employees to establish and maintain a positive work environment that encourages the full use of diverse talents and abilities.Facilitates performance management process by monthly sessions with managers, communicating performance review and target reviews.

Software Product Management Specialization

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Digital Product Management

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Brand And Product Management

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Bachelor'S Degree