Efsun Bal Email & Phone Number

• Improved and transformed all processes from multiple internal tools to Servicenow • Designing all processes by complying with ISO 9001, ISO 22301, ISO 20000, ISO 27001 and CMMI DEV/3 certifications.• Responsible for monitoring process efficiency and effectiveness through process metrics• BRM of Finance domain• Responsible for identifying, analyzing, and implementing process improvement initiatives • Bi weekly meetings with the CFO to follow up the improvement status • Consulting Koç Sistem, Koç Bilgi Savunma and Koç Dijital teams for their product/service development and operations processes

Istanbul, Turkey

• People manager of Process Management and CSI team• Lead the Continual Process Improvement Program with the consultancy of TAC• Manage the improvement backlog and held monthly meetings with C level to assess improvement opportunities • Process owner of Continual Improvement Management, Service Catalogue Management and Process Monitoring and Evaluation Processes• Conducted process maturity assessment for all the processes within the company • Assigned the process owners and process managers • Re-engineered all processes by iteratively working with all process owners and managers • Lead the project group and created DT Service Catalogue and designed the service based cost profit model to identify the service based profitability • Member of Agile Transition Team – responsible for the enterprise level agile transition with the consultancy of ACM

Istanbul, Turkey

• Process discovery, as-is / to-be definitions and re-design • Process improvement activities (Especially for finance and management processes) • Process automation • Determination of necessary capabilities, tools and coordination with the Headquarter (Germany) Identification and execution of trainings • Investment Planning, Controlling and Reporting • Excess Cost Controlling and Reporting • Cost Center / Profit Center Controlling • Planning activities (Forecast /Budget) • Productivity and Overtime Reporting • Monthly Closing activities

Istanbul, Turkey

• Implementing ITIL and COBIT requirements into all business processes through Service Management System • Identifying process improvement opportunities and redesigning the processes • Analyzing business requirements and testing the software developments • End user training and support - For the processes, best practices and also system use • SQL Reporting

Greater San Diego Area

• Responsible to analyze as-is processes and create to-be designs with process owners • Identify the areas that we can make improvements with CRM and ERP systems, resulting in time-cost saving • Create and manage project timeline to ensure on-time and on budget delivery • Manage the internal project team and outsource developers • Prepared customized reports, trained end-users

Directly worked with the Chief Financial Officer. Responsibilities were analyze and summarize monthly, credit card receipts, review and audit intern timesheets, summarize and prepare journal entries, account analysis and reconciliation, monthly financial reports preparation, review or create profit and loss statement by event, account for daily cash/checks and credit card receipts and prepare bank deposits, generate account receivable invoices, assisted with the year –end audits.

The project was online only publication about anti money laundering. Responsible to help to plan out an organizational structure for the tasks to accomplish the project, find candidates and choose the best for the chapter from all over the world, establish communication between authors and the higher authority, participate in meetings and discussions.

• Responsible for the overall optimization of shipments• Finding the shortest, safest and the most profitable path for each cargo ship• Designing the warehouses• Deciding the cargo quantities and designing how to load cargo aboard by using operation research methodologies • Giving daily, weekly and monthly reports to the management

Master Of Arts - Ma, Business Information Systems With Thesis, 4.0

Thesis: Challenges in Service Catalog Management and Recommendations for Higher Success Project: An Ivestigation of the Hype: Citizen Data.

Business Management & Finance

Bachelor Of Science, Industrial Engineering

Full scholarship. Last semester I analysed the 2008 global crisis with system dynamics modeling approach as a thesis and got my bachelor.

High School, Science And Mathematics

Activities and Societies: Soloist in the school orchestra, member of the running team