Eric Fultz Email & Phone Number

Frisco, Tx

Represented MoneyGram IT to strategic agent accounts including Walmart and CVS. Articulated technology and product positioning to business & technical users, then managed agent's integration into Moneygram applications. Guided agents on technical strategies and customer experience.• Coordinated 6+ integration workstreams covering the full agent lifecycle, from agent set-up to settlement, enabling Walmart’s new money transfer product.• Supervised a vendor team of 5 monitoring transaction staging kiosks and resolving issues with hardware, software, and connectivity. Implemented new change management process improving cross-functional coordination and reducing trouble tickets 22%.

Frisco, Tx

Identified business user needs and sculpted solution/product recommendations. Created prioritized roadmaps focusing on iterative growth of data and tools. Represented analytics needs in IT strategy discussions. Served as liaison between departments for creating strategy, mitigating conflicts, and forging compromises.• Defined strategy for creation of Compliance Data Warehouse through needs prioritization, capital planning, inter-project alignment, and requirement documentation. Led the implementation of ensuing $3M+ “big data” investment in Hadoop infrastructure and Cloudera & Unifi products.• Consulted on SOW negotiations for deliverable milestones and responsibilities for creation of CRM. Managed resulting 18+ month, $1M+ vendor development, delivering a streamlined user experience for conducting agent reviews.• Defined iterative roadmap for Agent Risk Model by researching source data, gathering end-user feedback, and aligning with overall data strategy. Solution reduced model creation time 68% and eliminated $1M in annual outsourcing costs.• Mentored two new Business Analysts for 6+ months on responsibilities and culture acclimation. Interviewed candidates for Business Analyst and Product Manager roles.

Fort Worth, Texas

Domestic Network PerformanceAnalyzed corporate customer performance of equipment, cabin, and routes across time periods. Defined and calculated metrics to drive product decisions and transcontinental contract terms. Represented business in development of Cognos reporting environments and RFP discussions on future data systems implementations.• Created data pack reports for 1800+ corporate accounts using custom SQL to calculate share gap, quality of revenue, and customer network fit. Reports provided account managers an “all-in-one” view of their accounts for performance evaluations and upcoming contract negotiations.• Established a new metric (contribution) for the value of a corporate account’s business when adjusted for displaced passengers, then compared net profitability across accounts for setting relative contract discounts. Go-to-MarketIdentified corporate customer segments based on buying behavior and mapped behaviors to customer values. Aligned segments with international Joint Business partners for contract negotiations. Subject matter expert for merger environment containing AA & US Airways data.• Developed corporate customer behavior segmentation model using Excel, VBA, and SQL to pull cross-system data. Model automated 4 hours of work per run.

Dallas/Fort Worth Area

BI/DW Project ManagementManaged Business Intelligence & Data Warehouse projects through the software development lifecycle delivering POS, data security, reporting, and regulatory compliance improvements.• Estimated, forecasted, and reconciled budget of up to $1M each for an average of 5 projects spanning 6-10 months each. Onboarded new project managers and taught AT&T’s IT Unified Process for project management.New Product Business ReadinessPackaged and presented product recommendations to AT&T for $35M+ investment in a new cloud gaming partnership with OnLive.• Evaluated impacted market segment, competitive advantages, and internal/external business drivers to estimate profitability.Billing Conversion ReconciliationCompared billing data from source and target systems to identify discrepancies, then researched the root cause using SQL queries. Facilitated defect resolution.Program Management Methodology DevelopmentDocumented the ideal program management tasks and inter-dependencies in detailed process flows, deliverable templates, and best practices. Compiled tasks into step-by-step user guides that codified tasks reflecting company goals and values.

Mba, Finance, It & Organizational Management

Bs, Computer Engineering, Math

Activities and Societies: Tau Beta Pi, Upsilon Pi Epsilon, Sigma Phi Epsilon