Eric Garrett Email & Phone Number

Eastlake, Ohio

Oversee day to day operationsP&L responsibility Recruiting HiringTrainingCustomer experience Inventory managementCommercial B2B sales management Retail sales management

United States

Here at Reel Life Fly Co we are passionate about the pursuit of finding that stretch of river untouched, finding that connection and zen like solitude that the swing of a fly rod creates. We support the passion within ourselves and our customers by creating quality flies with the best materials that are locally sourced. As an outdoor brand, we believe that.

Cleveland/Akron, Ohio Area

• Achieved Expert level Chrysler product training as well as Continuously expanding knowledge of our product lines
• Dealer Rater Certified for exceptional customer service
• Worked to improve the success of the company.
• Helped to maintain Number One Jeep dealership in the Ohio District status.
• Ability to connect with customers to meet and achieve their satisfaction.
• Organized lot and office needs.

OH/ KY/ PA/ NY

• Directed day-to-day sales facilitation and operations of 12 retail stores in KY, PA, and OH, Managed 12 direct reports and 280 sales associates.
• Implemented training and mentoring programs that revolved around proper merchandising as well as structured sales training focus, resulting in customer experience feedback contributing to higher Net Promoter Scores.
• Consistent organization leader with inventory management best practices (shipping / receiving, asset protection, sales accuracy), resulting in positive EBITDA contributions in assigned territories.
• Fostered relationships with private finance and extended warranty vendors to develop training programs, consistently leading the company with bottom line margin contributions and overall positive customer experience.
• Influenced positive changes to standard operation procedures by focusing on key retailing initiatives to ensure sales facilitation resulted in fast, seamless, positive Omni-channel experience for every customer.
• Implemented dedicated merchandising teams successfully by realigning all merchandising responsibility to the operations department by building merchandising teams and implementing best practices within the district.

OH, NY, PA

• Oversaw the operations of 10 retail stores in OH, NY, and PA, generating $55M in annual sales and $8M in inventory. Managed 10 direct reports and 60 inventory control associates.
• Ranked top 5 district in the country for achieving gross revenue goals with all stores achieving EBITDA and shrink goals by developing and implementing plans to optimize sales through inventory management best practices.
• Led a team of 10-14 operations managers to consistently achieve or exceed goals through high standards of inventory accuracy. Ensured unprecedented inventory integrity through weekly cycle counts, shrink awareness, and.
• Successfully developed a cost saving strategy, targeting positive year-end savings in all stores in territory, resulting in positive EBITDA impact.
• Highly involved with five successful store grand openings and relocations, working closely with grand opening, real estate, and operations teams to develop systems to adhere to strict time bound deadlines while.
• Served as team leader for several successful business acquisitions / conversions in multiple states that led to growth of market share of $150 - $200K annually as well as positive margins.

Multiple locations- Cleveland, Ohio

• Managed store operations metrics and team. Partnered with store manager to support location / meet financial budgets. Managed five direct reports and 30 sales associates in stores ranging from $8 - $10M in sales.
• Responsible for effective management and sales execution of $1.5M physical inventory through sales training and weekly cycle counts.
• Partnered with district loss prevention manager to ensure shrink management best practices were effectively implemented.
• Store standards / facilities management and safety / policy and procedure adherence.
• Hired and successfully developed / mentored several managers that are still with the company.
• Managed P&L of multiple stores successfully. Met or exceeded target sales and EBITDA projections by ensuring that loss prevention policies, systems, sales and receiving accuracy, and floor awareness were implemented to.

Mayfield Ohio

• Participated in professional audio sales - onsite / in-store consultation to identify and analyze customers’ needs to effectively suggest gear for sound and recording studio settings as well as place of worship and.
• Built relationships with clients, curated customer collections, and made recommendations based on customers’ needs and desires. Successfully facilitated acquisitions and sales of used and vintage guitars, basses, and.