Eric Garrison Email & Phone Number

Albany, New York Metropolitan Area

Upstate Ny, Mass, Ct, Nh, Vt, Me

Pre-sales support for VMware NSX solutions, AVI Load balancing and VMware SDWAN Solutions - 200% of sales quota per half since hired- President's Club 2021 - Supporting 8 core AE/SE teams - Presenting and educating customers on VMware NSX and security solutions as well as load balancing

Amherst Ny

Virtualization subject matter expert for company sales, marketing, and manufacturing projects. Develop unique use cases for company product lines. Prepare and deliver dynamic technical sales presentations. Develop and deliver technical product training for sales and engineering teams. Create proof of concept testing environments. High level product troubleshooting and problem resolution. Develop marketing projects targeting IT resellers.• Researched and developed process and standards for… Show more Virtualization subject matter expert for company sales, marketing, and manufacturing projects. Develop unique use cases for company product lines. Prepare and deliver dynamic technical sales presentations. Develop and deliver technical product training for sales and engineering teams. Create proof of concept testing environments. High level product troubleshooting and problem resolution. Develop marketing projects targeting IT resellers.• Researched and developed process and standards for virtualization of Apple products using Thunderbolt technology, to allow for MacOS virtualization on Apple hardware.• Developed use case to create rapid SAN fabric in SMB environment from virtualized servers with direct attach SAS storage.• Developed and led SMB initiatives to target smaller focus resellers. Show less

West Seneca, Ny

Network Engineer/Administrator and Manager providing day to day management of consulting firm. Managed customer relationships, daily trouble ticket queues and incidents, assigning staff to support customers based on contract and policy, presales consulting and oversight, lead network engineer, network administration of customer sites, as well as a multiple host co-located datacenter which provided cloud services for hosted applications and data center as a service.• Expanded and updated… Show more Network Engineer/Administrator and Manager providing day to day management of consulting firm. Managed customer relationships, daily trouble ticket queues and incidents, assigning staff to support customers based on contract and policy, presales consulting and oversight, lead network engineer, network administration of customer sites, as well as a multiple host co-located datacenter which provided cloud services for hosted applications and data center as a service.• Expanded and updated datacenter VMWare environment which increased capacity and customer satisfaction based on accessibility and application response time improvements.• Team lead during transition to new managed services platform, created new help desk policies and processes which led to increased response times and customer satisfaction.• Created long-term IT strategies and policies to increase customers' capabilities and efficiencies. Show less

Amherst, Ny

Progressed from Network Engineer to become Network Services Manager within 3 months based on skills with clients, in-house engineers, and knowledge base. Provided pre-sales engineering services and acted as CTO for multiple customers guiding them with immediate IT needs and strategies, short term project assistance and advice, and long term visions. Led all Network Engineering efforts as Lead Engineer and SME. Led all Engineers and help desk efforts. Typical department head roles expected and… Show more Progressed from Network Engineer to become Network Services Manager within 3 months based on skills with clients, in-house engineers, and knowledge base. Provided pre-sales engineering services and acted as CTO for multiple customers guiding them with immediate IT needs and strategies, short term project assistance and advice, and long term visions. Led all Network Engineering efforts as Lead Engineer and SME. Led all Engineers and help desk efforts. Typical department head roles expected and fulfilled. Promoted to CTO after 4 years and given added duties of budgeting, labor rate determination, and corporate growth strategies. Managed vendor relationships and determined strategic partnerships.• Designed and implemented WAN strategy for 55+ regional branch bank which increased their bandwidth and response times for applications. Created a functional backup solution which led to limited branch downtime. Initiated VoIP communications system which was functional across primary and backup links.• Initiated a managed services program to provide better and proactive monitoring for customers.• Provided primary support for expansion of offices in 2 countries, Canada and Dubai. Show less

Buffalo, Ny

Network Engineer and Network Administrator during consolidation of companies as assets and systems were transitioning between companies. Network Engineering responsibilities included trouble ticket response and resolution based on priority level, working with other teams to determine cause and effect of communications issues and system changes. Monitoring 200+ sites and auditing/editing equipment. Transitioned to Media Sales Network Administration as part of restructuring efforts. Network… Show more Network Engineer and Network Administrator during consolidation of companies as assets and systems were transitioning between companies. Network Engineering responsibilities included trouble ticket response and resolution based on priority level, working with other teams to determine cause and effect of communications issues and system changes. Monitoring 200+ sites and auditing/editing equipment. Transitioned to Media Sales Network Administration as part of restructuring efforts. Network Administrator for Media Sales. Roles included managing and monitoring domain, SQL, application and commercial insertion servers, WAN links to remote offices and managing laptops of 100+ staff members in North East region from Ohio to Maine.• Led efforts to rehome offices to Time Warner systems including domain changes, VPN changes and application transition for all offices in the defined North East US region.• Was only employee in Buffalo to get to office on the day of the “October Surprise Storm” and successfully managed to shunt all commercial insertion processes to the Albany office for the duration of the week long emergency. Show less

Computer Science / Music

Medical Science