Eduardo Gonzalez Rojas Email & Phone Number

Fort Myers, FL, US

Help provide support to Handshake customers using web-based and phone request via internal ticketing systems, phone, Zoom and other support tools. Serve as an expert on the EDU side of the product for customers and internal teams, assisting with internal and external documentation, hosting/facilitating team training, and other projects as needed.Drive.

Remote

Conducted interviews with an interview panel for a new manager of Education Support.Contribute to Team Training by building content for new hires using the learning management system Lessonly.Create custom reports for partners using Looker.Use JIRA to create relevant projects for the engineer, documentation and support operations team to track bugs and.

Assisted the Consumer Support Team to provide efficient and effective support and contributed to a seamless user experience byresponding to individual issues set by employers, career services, and students. Provided solutions to common questions trends toprovide the best customer experience for clients.

Florida, United States

Revises flyers sent by organizations for events hosted within building.Creates promotional videos for building.Manages software server (FourWinds) used to deploy flyers to different workstations in multiple buildings.Helps setup and oversees computer lab with 65 workstations.Removes and replaces malfunctioning components to correct hardware.

Miami

Operated EMS software to conduct reservations for on campus organizations and departments.Answered frequent phone calls.Sent staff emails to all relevant departments.Assisted students who have questions.