- Planning and managing the scope of work for both front-end and back-end development projects.- Developing a web platform from scratch using React and Firebase (Storage, Hosting, Cloud Functions) with features such as (but not limited to): managed user accesses, login/sign up, API calls to the database to present the videos and reports for users, displaying graphs using graph.js library, implemented custom data visualizations, handling payments using Stripe, etc.- Implemented a full-stack pipeline for handling/processing training footage on the cloud computing node and storing it on Firebase Storage to be displayed on the Front End- Redesigned and implemented the new version of Parados' website: parados.app- Closely collaborating and partially managing the Marketing Team to help build and automate the sales funnel and social media presence.

- long-mcquade.com/lessons/new_brunswick/fredericton/ - instructing a diverse range of students, aged 10 to 65, in the art of guitar playing.- Creating customized lesson plans tailored to each student's preferences and skill level to promote engagement and progress.- Fostering a positive and supportive learning environment to encourage students' musical growth.

github.com/spamhws/Climber-Systems – Full project overview- Development of a website for Indian industrial manufacturing company Climber Systems. - Full Development Cycle: from discussing the client’s needs and designing the mockups to developing the website using HTML, CSS and JavaScript to uploading the project to hosting.

Kyndryl spins off from IBM. Same role as before.- Ensured a smooth transition during Kyndryl's spin-off from IBM.- Supported the tech support team to ensure uninterrupted service for the customers.

- Supervised a team of 50 service desk agents, overseeing quality and supporting agents in resolving the most technically demanding issues. Looked for areas of potential improvement for each individual agent and provided face-to-face feedback. - Conducted both technical and soft-skills training for the entire service desk department (150+ people attended).- Created SLA template generator Web App (HTML/CSS + JS).- Worked closely with dev teams on projects such as automation bots, CMS improvements, telephony dashboard, software installation scripts, etc. - Provided monthly KPI reporting in Excel.

- Provided technical support via phone and chats. - Troubleshooting, issue validation, and ticket distribution. Escalated tickets to the appropriate resolver teams if necessary.

- Invented and pitched to higher management the customer-oriented solution tree application. (Worked as a Project Manager at the early stage of the development process).- Provided technical support via chats and emails in various forms: counseling, assisting, and troubleshooting.- Maintained both high productivity and customer satisfaction levels (above the department's average).- Occasionally worked as a team-lead substitute. Mentored the newcomers and conducted briefings.