Elizabeth Hilton Email & Phone Number

Manage 38+ customer accounts representing $4M+ in annual contract value. Advise and consult customers across various industries, from small businesses to Fortune 50 companies, on establishing and developing their internal research practices. Onboard and train customers by teaching UXR and UserTesting best practices. Assist customers in identifying research objectives, writing test plans, building studies, and analyzing results. Arm both researchers and designers with the skills required to conduct effective qualitative and quantitative research across the product development lifecycle (PDLC).Lead Change Management Programs (aka Workshops) on the topics of Research Operations, UX Measurement and Benchmarking, and UX Research Democratization. Build customer relationships by collaborating with the Sales and Customer Success teams to act as a strategic UXR resource.

Led end-to-end content strategy for Travelers’ internal research platform and repository (hosted on Sharpr). Served 1,600+ direct users, as well as the broader 30,000+ employee organization. Managed 2,000+ pieces of available content. Leveraged personal and team knowledge base to ensure all research posted to the platform was relevant and engaging. Acted as the secondary qualitative research expert within the Insight Operations portfolio. Frequently delivered informed and helpful insights based on an array of source material. Designed and executed a comprehensive user research strategy to better understand the platform’s user base and ultimately update the product to align more with user needs. Maintained relationships with key internal business partners and external research vendors. Regularly collaborated with Sharpr to enhance and optimize the platform. Wrote thoughtful and accurate post descriptions for every research report uploaded to the platform. Appropriately categorized, classified, and tagged content to aid and ease the end user’s search process. Owned all user communications. Created and wrote a bi-weekly newsletter highlighting new research or an especially relevant trend (e.g., artificial intelligence or telematics).

New York, New York, United States

Researched and wrote weekly 250-300-word editorials on the subject of China-US relations for a client's weekly newsletter. Edited, formatted, and sent newsletter to 9,000+ readers using Constant Contact. Managed client social media accounts. Created and scheduled 100+ social media posts and monitored content on Twitter/Facebook using Hootsuite. Compiled daily media monitoring reports.

New York, New York, United States

Served as an advisor to 15,000+ international students on F-1/J-1 visa requirements and processed I-20/DS-2019 applications.

Hartford, Connecticut, United States

Conducted secondary research and reported on competitor use of IoT technology for presentation to key stakeholders. Redesigned and updated Boiler & Machinery's internal Microsoft SharePoint website. Collaborated with both the marketing and creative teams to create promotional invitations, emails, and banner displays for an annual BoilerRe event.Tested an updated version of Boiler & Machinery's internal Rating Doc tool - input detailed client and policy information to aid in client relationship management. Prepared account documents for record retention and archive database, OPUS. Worked effectively on a team of six to achieve monthly completion goals.

New York, New York, United States

Researched and reported on national youth diversion and international counter-violence programs to support a larger research effort. Analyzed data for radicalization and socio-economic trends in terrorism prosecutions in the U.S. for the Terrorism Prosecution Database, the country’s most comprehensive data and analysis project on federal terrorism prosecutions.

New York, New York, United States

Created internal/external program guides and grids for two channels, Investigation Discovery & Discovery Life. Prepared and edited client presentations using CustomShow.

New York, New York, United States

Researched and evaluated industry and cultural trends related to millennials and millennial culture, with particular focus on the 'attention economy.' Prepared briefing materials and recommendations based on research.

New York, New York, United States

Researched and produced editorial credit books for client presentations. Compiled internal, Share-of-Market reports using online research tools such as MediaRadar.

New York, New York, United States

Tracked and fulfilled all website product line orders. Supported brand marketing and partnership efforts at local events, such as Slice Out Hunger NYC. Designed and wrote email newsletters using MailChimp. Pitched and executed creative social media campaigns. Maintained customer service telephone line and forwarded all necessary information to the appropriate Regional Sales Representative.

Master Of Arts - Ma, International Relations

Bachelor Of Arts - Ba, International Political Economy