Eileen Dempsey Email & Phone Number

Spokane, Washington Area

Mentor small business owners. Lead community education workshops, organize educational curriculum, and manage the workshop schedule.Previous roles within SCOR include Chapter V.P. and Event Coordinator.SCORE Spokane Chapter Vice President. As a member of the leadership team I organize and run chapter initiatives- including client engagement, volunteer engagement, marketing, workshop curriculum, special events, IT.

Spokane, Washington, United States

Product Development plans and directs the resources and processes required to implement vision and strategy for new products and product lifecycle management of existing products- Innovate new products, product enhancements, product redesign, articulate product value propositions, define requirements, and lead the development of product roadmaps. Oversees product development in collaboration with internal stakeholders, including Product Operations, Customer Success, and Business Operations, to ensure new and existing products support the organization's goals.- Product Development- Knowledge Management- Technical Project Management- Product Management- Quality Control

Spokane, Washington, United States

Ignitium is an account-based orchestration consultancy that specializes in helping enterprise and hyper-growth SaaS companies launch and scale their ABX initiative.Supporting development and operations for client technology infrastructure integration and scaling. Operationalize account and contact level intent data, marketing operations strategy, and provide data-driven insights. Data mining, data visualizations, build predictive models, research, management, and business intelligence. Build and maintain measurable success for clients.

Spokane, Washington, United States

I lead the Business Consulting Projects Lab. In this program, student consultants work on business projects from community partners. Graduate students get real-world experience and build a portfolio piece, and local non-profits and small businesses get free business consulting while developing a long-term relationship with Gonzaga.

Spokane, Washington, United States

Responsible for integrating data systems, cleansing and aggregating data, comprehensive reporting and analytics, database administration, data project management, and technology education organization-wide across 25 programs. Maintained HIPAA compliance.- Business Analyst- Program documentation development, comprehensive end-to-end process analysis and improvement, database requirements development, impact analysis for program recommendations.- IT Project Manager- Executed organization IT goals for integrated data tools, project planning and project implementation for Data Services.- Data Expert- Converted data into dynamic reports and dashboards, performed data analysis to identify trends and provide insight into the effectiveness of organizational practices.- Salesforce Admin- Salesforce data integrity management, helpdesk support, Salesforce administration (3rd Party Apps, NPSP, Cases, Services, Pardot, and Custom Program Management object), Salesforce user enablement.- Technology Training Expert- Created a knowledge management system for technology education, wrote 300+ informational articles, developed technology skills enhancement strategies and workshops.

Spokane, Washington Area

The Housing Stabilization Program helps the most vulnerable clients access the basic supports they need to live with dignity. Families and individuals experiencing homelessness or living with a disability can receive referrals for assistance with housing, employment, disability benefits and recovery from opioid use disorder. As business manager I:- Built and managed business systems to optimize resource utilization and team collaboration.- Managed services billing (through medical billing procedures)- Maintained HIPAA compliance- Tracked spending against grants/funding sources- Configured and implemented new Microsoft O365 collaboration tools within the team

United States

• SharePoint Experto Working with SharePoint communities and existing customers to gather requirements for future products roadmap and new features for existing productso Providing context and leadership to the development team ensuring that the software developed is in line with the problems customers are looking to solve.• Agile Project Managero Manage custom development projects with customerso Working with customers to establish goals and project success KPI’so Product Owner- define user stories and acceptance criteria, o Backlog grooming- incorporating customer feedbacko Draft customer success stories for marketing after successful completion of projects• Customer Serviceo Developing and nurturing customer interactions with VirtoSoftware productso Product demonstrations for Customers- determining pain points and key success factors to deliver the optimal solutiono Create excellent customer relationships; increasing product adoption and ensuring customer satisfaction and retention• Business Analysto Collecting and analyzing customers’ business objectives and translating them into requirements in clear formats and representationso Analysis of business performance and customer interactionso Writing process documentation for internal and external distribution

Spokane Valley, Wa

• International sales, primarily covering China, New Zealand, and Australia• Customer Serviceo Provide customers with information and respond to product/service inquiries: equipment operation and maintenance, changes in service, discontinued product, product enhancementso Investigate and rectify errors in supply or serviceo Ensure customer interactions with Wagstaff are of the highest quality and value• Quote, purchase order, and proposal generationo Work with customers, area sales managers, and internal teams to coordinate highly technical specificationso Manage orders through contract review, kick-off meetings, project management, and order tracking

Spokane, Washington Area

• Assigned to Microsoft Retail Account Team• Responsibilities include: combination of technology spares program management and IT asset management tasks• Focused on process analysis and documentation projects- emphasis on visual process mapping, team training, and improving team communication and knowledge sharingo Designed and built team SharePoint siteo Built process documentation templates for team useo Mapped end-to-end sales-fulfillment process for all customers flowing through Alpharetta warehouseo Drove reorganization of service categories for Microsoft Project Team- to better perform to customer requirementso Built SharePoint web forms for better communications tracking between Prosys and Microsoft teamso Microsoft Project Team documentation

Oklahoma City, Oklahoma Area

• Responsibilities included: o Hardware lifecycle management- tracking and reporting asset purchases, incident management hardware replacement requests, problem analysis and root cause failure, and end-of-life asset recycle/disposalso Managed and tracked all IT assets across 100+ retail stores, 50+ forward stocking locations and 3 warehouse locations (domestic and international).o Worked closely with Retail Helpdesk, New Store Opening, Retrofit and Finance Teams to conduct asset audits and maintain data integrity o Performed Technology Spares Team forecasting and procurement- gathered and analyzed data from multiple sources to determine inventory trends, utilizing this information for the tactical execution of procuremento Reviewed and developed inventory processes to enhance operational performance o Created and maintained team documentation and SharePoint siteso Maintained Store Hardware documentation tool and Item Master listo Asset Database Admino Team Admin for UPS and FedEx accountso Processed and maintained international trade documents for logistics team• Ran process analysis and improvement projects to increase efficiencyo Completed a Green Belt FSL inventory restructuring project that reduced inventory costs by 10% and expedited shipping costs by 60%o Helped develop KPI’s used to manage third party vendor- to improve vendor performance in alignment with Microsoft program goals

Oklahoma City, Oklahoma Area

• Worked closely with Microsoft Retail Helpdesk (tiers 1, 2, and 3) to provide hardware documentation and replacement hardware to Microsoft Retail Stores• Responsibilities included:o Managed warranty replacements and repairs for all non-merchandise hardware in Microsoft Retail Storeso Interacted with manufacturers and authorized vendors to repair/replace/dispose of bad hardwareo Incident management, forecasting and procurement, inventory management across 5+ warehouses, 50+ forward stocking locations and 7 vendorso Asset management, vendor management, logistics (domestic and international), project managemento Process analysis and maintenance, documentation writing and maintenance, and employee/team training• Communicated effectively with multiple teams; developing/maintaining/managing processes, running meetings and training sessions frequently.o Documented entire warranty management and RMA processes for Microsoft Retail Technology Teamo Held a key role in development of international shipping practices for Microsoft Retail Technology Groupo Built and maintained SharePoint site for 20+ vendors; for interaction with Microsoft Retail Technology NSO, Retrofit, Spares and Operations Teamso Built an Access database containing all Microsoft Retail Technology hardware information o Designed a Store Hardware documentation tool- used by entire Microsoft Retail Technology Team

Seattle, Washington

Assisted a locally and nationally renowned public artist with build and installation phases for projects located in the Pacific Northwest. Each project creates a unique set of construction and installation problems and requires a team of creative problem solvers to ensure that all obstacles are accounted for before walking into an installation. Executing installation with great care and patience while being able to respond and adapt quickly at a moment’s notice.

Redmond, Washington

• Responsibilities included: o Team safety, and forklift operation and maintenanceo Tracking and reporting inbound and outbound shipments, warehouse inventory and asset management, and inventory auditso Ordered warehouse supplies and cut PO’s for freight shipmentso Logistics planning and coordination for Configuration, New Store Opening, Retrofit and Spares Teamso Warehouse employee training and supervision• Implemented warehouse layout to increase efficiency in inventory tracking and shipping• Implemented color coding system for Retail Technology inventory and shipments to stores- reduced lost shipments in stores by 50%• Documented entire inventory process for Retail Technology Team• Zero incidents of product damage

Redmond, Washington

Responsible for forklift operation, receiving incoming shipments, preparing outgoing shipments, loading and unloading trucks, and performing inventory counts. Delivered hardware to and picked hardware up from configuration teams.• Zero incidents of product damage

Greater Seattle Area

Managed projects independently. Responsible for status updates and project resolution. Lead a team of 5 individuals. Accountable for all shelving installation within the Art Department. Maintained removal of all debris, painting of office spaces. Assisted in Art Department preparation of upcoming events and projects. Organized equipment from two different eliminated departments for long term storage including inventory analysis.

Greater Seattle Area

Wrote assignments, taught process demonstrations to class of 20- 25 students. Classroom management which encompassed one on one time with students as well as small groups.

Master'S Degree, Art Therapy/Cmhc

CACREP Clinical Mental Health Counselor + Art Therapy certificates

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

3.9 GPA. I studied Business: Ethics, Finance, Accounting, Marketing, MIS, Operations, HR and Managing People Strategic Management.

Bachelor Of Fine Arts (Bfa), Sculpture, 3.0

Activities and Societies: 3D4M- Ceramic and Metal Arts Crew, Geology ClubI studied sculpture and public art- completed 3 public art works.

Secondary Education And Teaching, 3.85

Activities and Societies: Women's Soccer TeamBeginning my studies in secondary education with a focus in math and art education, I.