Eileen Reyes Email & Phone Number

*Monitor incoming queries, answer client inquiries, and provide assistance in atimely and professional manner.*Gain a clear understanding of the client’s query by contacting the client forclarification if needed and gathering any missing information.*Troubleshoot technical issues that clients face to come up with a solution thatmaintains an excellent client experience.*Identify and report technical issues that clients encounter to the appropriate team.*Collaborate with other internal teams, such as the engineering or productdevelopment teams, to resolve issues promptly and ensure seamless clientexperiences.*Provide training and guidance to clients on how to use the company's A.I. product,if required.*Maintain accurate and organized records of all client interactions, including issues,resolutions, and follow-up actions within the CRM, HubSpot.*Continuously improve processes and procedures to enhance the client experience.

*Monitor incoming requests and pending quotes to ensure each step is completed within thetime frames of our company policy.*Receive and review inbound quote requests and contact clients to better understandproject scope and requirements.*Fully responsible for the life of the “quote”*Liaise with internal and external departments as required to deliver accurate quotes/proposalsto the client.*Coordinate with the linguistic operations team during the pre-sale stage to ensure optimumresults throughout the project once approved.*Quote follow-up to show client care, increase win rates, and proactively address client objections.*Handle client objections; provide appropriate solutions and alternatives within the time limits;follow up to ensure proper closure.*Keep track of quote metrics (response times, client satisfaction, etc.) through the use of ClientRelationship Management (CRM) tools and other systems.*Build and maintain relationships with clients by providing excellent customer service and support*Data Cleansing and Maintenance (HubSpot & Plunet)*CRM Support Liaison*Reports and Dashboards

Puerto Morelos, Quintana Roo, México

*Interviewing pre-qualified clients to determine their specific needs while having breakfast with them.*Develop strategically second and third-level questions to determine each client's specific requirements.*Making the clients convince themselves we were their best options and that they need the membership.*Closing deals by making options affordable according not to their budget but to the money they were willing to spend.

*Achieve sales targets by effectively pitching membership benefits to prospective clients.*Listen carefully and ask smart questions to understand customer needs thoroughly.*Guide clients toward realizing the value proposition of the membership through persuasive communication.*Present customized vacation program options and pricing to facilitate informed decision-making.

*Interview potential clients to determine their specific needs while having breakfast with them.*Develop strategically second and third-level questions to determine each client's specific requirements.*Explain to the client the difference between a timeshare and a vacation club and provide examples of how to use the membership.*Providing the client with the best options according to their budget and needs. *The follow-up after a sale, could include dinners out of working hours.

Cancún, Quintana Roo, México

*Assisting with anything to keep the hotel running perfectly.*Ensuring company policies and procedures are followed. *Addressing any issue that had escalated. *E-concierge: working along with housekeeping and f&b managers to create special packages for clients to be sold before their arrival. *Making sure all certifications were up to date. *In charge of responding to all comments/reviews on TripAdvisor, booking.com, and hysatt. *Replying and solving complaints from guests and travel agencies. *Preparing and conducting the weekly meeting with all managers to discuss areas of opportunity and to recognize the best employees of the week.

Cancún, Quintana Roo, México

*Greeting guests upon their arrival.*Check-in / Check out process.*Organizing transportation and making restaurant and spa reservations. *Processing customer payments. *Assisting customers with special requests.*Representing the company with integrity and dedication.

Cancún, Quintana Roo, México

*Getting in touch with customers via phone calls to identify their needs and requirements.*Providing customers with information on the available services. *Collaborating with other hotel staff to ensure clients have a good experience. *Creating sale contracts and promotions by season. *Maintaining contact with clients (travel agencies) to get feedback that could allow us to improve. *Visiting travel agencies

Cancún, Quintana Roo, México

*Assisting and advising customers. *Taking Incoming reservations for customers. *Checking availability of accommodations. *Processing payments. *Sorting out any issues that might exist with reservations or clients.