Led executive and internal communications, including the design and execution of change communications strategy, for $37B Infrastructure Solutions Group (ISG). Converted high-level messages into action plans, winning the hearts and minds of team members and ultimately launching a new operating model – all while navigating a pandemic. Built a new muscle and expectation for integrated, always-on communications, contributing to an overall improvement in eNPS from 59 to 72 year over year. Established and executed a foundational communications strategy driven by business priorities, standing up a new program and instilling rigor amid competing priorities. Transformed individual product business unit viewpoints into a unified vision driving continuity of the business for future growth across customer, innovation, and collaboration.

Led communications and change management strategy for company-wide transition to a new employee portal representing more than $2 million in savings per year – company realized a shift in employee experience from “red” sentiment to “yellow” with a trend towards “green” in approximately three months. Launched Walmart supplier web portal upon announcement of CROSSMARK’s selection as one of only five companies permitted to execute merchandising activities on behalf of suppliers in Walmart stores across the United States. Launched company’s first virtual career fair resulting in increased applicants for employment supporting key CROSSMARK customers Walmart and Sam’s Club. Strengthened external visibility of Chief Information Officer through events and media contributions. Established new program to increase awareness of and celebrate company wins.

Led high-performing team who influenced and launched essential company initiatives, including company-wide password reset, compliance program and training, new service recognition program, stock incentive rewards and community affairs. Prepared president and chief executive officer for key customer and employee appearances, including the Travel Network Leader Summit in Bangkok and the Asia Pacific and China Airline Solutions CIO Meeting in Singapore. Managed presentation content for close of multi-million-dollar Abacus acquisition – the leading global distribution system in Asia Pacific. Coached senior executives selected to present at 2016 Global Leadership Meeting.

Led executive and internal communications teams for Dell Services, an $8.4 billion global business unit. Serve as strategic communications counsel for President of Dell Services. Selected as core team member to announce proposed go-private transaction; prepared first integrated executive visibility playbook for Services Senior Leadership Team.

Industries: IT, Outsourcing, Higher Education and Legal Services Marketing and Communications Consulting Services; Writing; EditingSpeechesPresentation ScriptsWhite PapersArticlesCase StudiesFeature CopyWeb Site ContentBiographies

Employed by EquaTerra as part-time employee in Marketing from September ’08 – February ’09; helped launch new Web site and directed global campaigns; reviewed and edited case studies and feature copy for equaterra.com.

Speechwriter for chairman and CEO. Created senior-level speeches targeted at CxOs, IT decision-makers, security analysts, portfolio managers, government, clients and prospective clients to help further the company’s business goals. Directed, wrote and reviewed internal and external communications from chairman and CEO, including town halls, video scripts, internal communications, client communications, and more. Provided strategic communications counsel to senior management. Worked closely with VP Investor Relations, chief sales officer, VP Corporate Marketing, Communications and Government Affairs, and Industry Group VPs.

AMX CorporationDirected and managed all marketing for growing corporation ($58 million in revenues in 1998), including creative services, public relations, advertising, trade shows, dealer communications, lead management, special events, and technical publications. Managed a $3.5 million budget. Selected and directed outside agencies. Worked with Warner Bros. Pictures to place AMX products in cult smash The MATRIX, raising bar substantially for negotiations while increasing brand recognition. Successfully launched the AMX ViewPoint product line (control system), creating product image through trade show exhibits, advertising, and direct marketing; launched new AMX Web site; and rewrote lead management process. Served on the corporate Internal Communications Committee. Reported to VP Sales and Marketing and Vice Chairman.