Eimear Brady Email & Phone Number

Sydney, New South Wales, Australia

Ireland / New Zealand / Sydney

Promoted to Technical Consultant at Workvivo in May 2022Key responsibility is leading the technical implementation and onboarding project management of our product with organisations varying between 100-100,000+ employees. This involves working with IT teams globally to configure Authentication (Single Sign On) using various IDPs and User Provisioning via API or HR integration.Also responsible for providing post implementation Technical Consulting and expertise.Other responsibilities:Hosting training sessions for Workvivo CustomersTracking team productivity by producing weekly and monthly KPI reports for the Chief Operations Officer. Working directly with the Head of Customer & Employee Experience to grow and expand the teamIntern MentorshipProducing bespoke reports using SQL at an advanced level Using Zendesk to action customer-created support tickets and managing ticket queueHosting internal training sessionsAlso co-ordinated the 2022 UCC BIS Intern Programme which involved -Creating Job SpecsCo-ordinating InterviewsShortlisting candidates and offering roles

Cork, Ireland

Joined Workvivo (one of Irelands fastest growing start ups) as a graduate on the Customer Operations Team.Commenced employment as employee number 23 at an exciting time. Joined a team of 1 and supported the acceleration and growth of the team and was involved with key decision making.Role involved learning the product inside-out and supporting the technical implementation of the product.Other responsibilities included: Running customised product usage reports for both internal and external use using SQL.Updating Help Center Articles and creating product documentationTriaging and responding to Support Tickets via Kayako softwareSupporting data migrationsBuilding out internal documentation and creation of team processes to future proof the teamInterviewing new team members and building out the team

Ireland

Part of the Community Volunteer team who meet with wish kids and their families to help children determine a wish. Other responsibilities include working alongside Make-A-Wish staff and wish families during the wish process, wish granting day and supporting fundraising efforts.

County Cork, Ireland

Promotion to Weekend SupervisorDuties included :Managing the shop floor ensuring standards are metSigning off on dispatch orders in stock roomDelegating work to employees Authorising refunds and exchanges Balancing tills and end of day accounts

Patrick St. Cork

Part-time employment for Summer / College year in high street shoe shop in Cork Ireland.Responsibilities:Greeting customers and dealing with individual queries Meeting individual sales targets for each shift Managing stock, dispatches and incoming deliveries.Using electronic mobile payment devices.Processing transactions / customer orders.Producing lines-sold reports using Denso POS technology.Measuring and fitting kids shoes.Achievements:1. Customer Service Appraisal Score: 101/1012. Exceeded personal sales target for 2017 by 18%(sold 1698 pairs of shoes)3. Appointed responsible for maintenance ofChristmas Sale 2017

Employed by UCC to teach two large groups of 60 Business Information Systems undergraduate second year students. Semester one focused on the fundamentals of Microsoft Access and coaching the students through a graded group project. Semester two focused on teaching the class database theory and to run SQL commands at an intermediate level using Oracle Apex.

Cork, County Cork, Ireland

Elected as BIS class representative for the BIS III class of 2020.Duties included:-Acting as a spokesperson for the class in faculty meetings-Reporting any issues raised by class members-Ensuring smooth running of lectures, assignments and class examinations-Responding to queries from classmates-Communicating information from lecturers to students-Organisation of social events

University College Cork

Elected as Public Relations Officer for the 2019/2020 academic year in the BIS Society election ballot.Co-ordinated all communications to the public on all social media platforms.Highlights: 1. Rebranding the Instagram page.2. Increasing Instagram followers by 300+3. Working with local brands such as Joes + Bros, Burnt, & Zambrero for promotional work.4. Designing posters for events.5. Facebook page management.6. Creating videos using iMovie.

Dublin, Leinster, Ireland

Member of agile software development team with Deloitte Ireland.Responsibilities:-Writing test cases based on user stories, gathering test data using SQL and peer reviewing colleagues tests-Logging defects / bugs on Microsoft TFS-Writing monthly project status reports-Attending requirements gathering workshops with software users -Writing feature files with Specflow for Test AutomationAchievements:1. Competed in Intern Innovation Project2. Member of Internal Communications team for Consulting Big Day Out3. Created a deck investigating CRM and its benefits4. Created training videos for our client to use to train new staff

Myrtle Beach, South Carolina

Summer J1 Work and Travel Program

Oliver Plunkett Street, Cork, Ireland.

Employment from a young age in my family owned business.Responsibilities:-Ordering and management of stock-Managing customer transactions-Updating social media - Twitter/ Facebook/Instagram-Training of Summer Temporary staffAchievements:1. Helped Facebook page reach 950+ likes2. Assisted organising of in-store celebration of 100 years in business

Bachelor'S Degree, Business Information Systems, First Class Honors

Activities and Societies: Elected third year class representative and Public Relations Officer of the BIS Society. Undergraduate Education.

Leaving Certificate, High School/Secondary Diplomas And Certificates, 540 Points

Activities and Societies: Member of school camogie team and school choir. Awarded 3rd place in school masterchef competition. Participated.