Product Support Specialist
Current
Jul 2024 - Present
AeroLeads people directory · profile
Elaine Shaughnessy Email & Phone Number
Product Support Specialist | Assisting MSP's on their journey to achieving peak efficiency and client engagement.
at
ScalePad
1 work email found
@sap.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Product Support Specialist | Assisting MSP's on their journey to achieving peak efficiency and client engagement.
Location
Vancouver, British Columbia, Canada
Company size
Who is Elaine Shaughnessy? Overview
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Quick answer
Elaine Shaughnessy is listed as Product Support Specialist | Assisting MSP's on their journey to achieving peak efficiency and client engagement. at ScalePad, a company with 49 employees, based in Vancouver, British Columbia, Canada. AeroLeads shows a work email signal at sap.com and a matched LinkedIn profile for Elaine Shaughnessy.
Elaine Shaughnessy previously worked as Product Support Specialist at Scalepad and Support Team Coach at Sap. Elaine Shaughnessy holds Bachelor Of Commerce (International With German), Business Information Systems from National University Of Ireland, Galway.
Company email context
Email format at ScalePad
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{first}.{last}@sap.com
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AeroLeads found 1 current-domain work email signal for Elaine Shaughnessy. Compare company email patterns before reaching out.
Profile bio
About Elaine Shaughnessy
5+ years experience as a cloud support engineer with SAP Ireland supporting their SaaS products, ‘Cloud for Customer’ and ‘Business ByDesign. An experienced problem solving professional, who utilizes critical thinking and systematic approach to resolve complex problems including resolution & escalation management. Currently SLA's are maintained above 95% while communicating with cultural awareness with international customers through real time channels. Also, a passionate Support Team Coach, mentoring, guiding and coaching my team to practice and fully adopt case management methodologies to deliver quality support to customers which ensures maximum satisfaction.
Listed skills include International Business, Online Marketing, Microsoft Powerpoint, Troubleshooting, and 17 others.
Current workplace
Elaine Shaughnessy's current company
Company context helps verify the profile and gives searchers a useful next step.
Scalepad
6 roles
Elaine Shaughnessy work experience
A career timeline built from the work history available for this profile.
Support Team Coach
In addition to my position as Cloud Support Engineer, I also took on the role as a Support Team Coach.Responsibilities include:* Mentoring & guiding my current support team to practice and fully adopt various case management methodology skills, including (but not limited to) E2E case management.* Conducting peer-to-peer coaching with my team members on a.
Sep 2022 - Apr 2024
Cloud Support Engineer
Cloud Support Engineer within the Platform team, providing technical support for two of SAP’s SaaS platforms - Cloud for Customer and SAP Business ByDesign, for many international businesses.Responsibilities include:* Performing root cause analysis and troubleshooting complex problems to provide the best available solution or workaround for the customer.
Sep 2018 - Apr 2024
Knowledge Management Coach
I took on the role as a Knowledge Management Coach to mentor peers through the KM methodology.Some of the responsibilities included:* Mentoring and guiding peers through the adoption of the knowledge management process so they could create Knowledge Base Articles that document solutions to known issues and consulting questions which are posted on both.
Sep 2021 - Sep 2022
Customer Service Representative
The Westin Ka'Anapali Ocean Resort Villas, Maui, Hawaii
I held the position as a Customer Service Representative at The Westin Ka'anapali Ocean Resort in Maui, Hawaii during the summer of 2018. Main responsibilities included:* Interacting with guests from around the world while identifying and assessing their needs to provide the highest customer service to ensure maximum satisfaction.* Promoting new products.
May 2018 - Aug 2018
Bartender & Waitress
Bartender and Waitress at Enclosure Bar & Bistro in the Clayton Hotel Galway.Responsibilities included:* Working in an extremely fast paced environment ensuring multiple tasks are being completed at any one time* Recommending and serving food and bevereges to customers while ensuring the highest customer service and standards are consistently met.* Serving.
Jun 2015 - Apr 2018
Team & coworkers
Colleagues at ScalePad
Other employees you can reach at scalepad.com. View company contacts for 49 employees →
JD
Jeff Dunkle
Colleague at Scalepad
Jacksonville, Florida, United States, United States
View →
YH
Yaniv Hen
Colleague at Scalepad
Richmond Hill, Ontario, Canada, Canada
View →
MR
Mac Robertson
Colleague at Scalepad
Abbotsford, British Columbia, Canada, Canada
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SH
Sogol Hamidi
Colleague at Scalepad
Vancouver, British Columbia, Canada, Canada
View →
CC
Colum C.
Colleague at Scalepad
Vancouver, British Columbia, Canada, Canada
View →
AW
Anthony Walker
Colleague at Scalepad
Toronto, Ontario, Canada, Canada
View →
TM
Tzvi Mogilevsky
Colleague at Scalepad
Montreal, Quebec, Canada, Canada
View →
SO
Stephen Oram
Colleague at Scalepad
Toronto, Ontario, Canada, Canada
View →
MH
Michelle Huang
Colleague at Scalepad
Vancouver, British Columbia, Canada, Canada
View →
DO
Diego Offerni
Colleague at Scalepad
Greater Vancouver Metropolitan Area, Canada
View →
Jeff Dunkle
Colleague at Scalepad
Jacksonville, Florida, United States, United States
View →
YH
Yaniv Hen
Colleague at Scalepad
Richmond Hill, Ontario, Canada, Canada
View →
MR
Mac Robertson
Colleague at Scalepad
Abbotsford, British Columbia, Canada, Canada
View →
SH
Sogol Hamidi
Colleague at Scalepad
Vancouver, British Columbia, Canada, Canada
View →
CC
Colum C.
Colleague at Scalepad
Vancouver, British Columbia, Canada, Canada
View →
AW
Anthony Walker
Colleague at Scalepad
Toronto, Ontario, Canada, Canada
View →
TM
Tzvi Mogilevsky
Colleague at Scalepad
Montreal, Quebec, Canada, Canada
View →
SO
Stephen Oram
Colleague at Scalepad
Toronto, Ontario, Canada, Canada
View →
MH
Michelle Huang
Colleague at Scalepad
Vancouver, British Columbia, Canada, Canada
View →
DO
Diego Offerni
Colleague at Scalepad
Greater Vancouver Metropolitan Area, Canada
View →
2 education records
Elaine Shaughnessy education
Bachelor Of Commerce (International With German), Business Information Systems
Erasmus+, German & Business Studies
FAQ
Frequently asked questions about Elaine Shaughnessy
Quick answers generated from the profile data available on this page.
What company does Elaine Shaughnessy work for?
Elaine Shaughnessy works for ScalePad.
What is Elaine Shaughnessy's role at ScalePad?
Elaine Shaughnessy is listed as Product Support Specialist | Assisting MSP's on their journey to achieving peak efficiency and client engagement. at ScalePad.
What is Elaine Shaughnessy's email address?
AeroLeads has found 1 work email signal at @sap.com for Elaine Shaughnessy at ScalePad.
Where is Elaine Shaughnessy based?
Elaine Shaughnessy is based in Vancouver, British Columbia, Canada while working with ScalePad.
What companies has Elaine Shaughnessy worked for?
Elaine Shaughnessy has worked for Scalepad, Sap, The Westin Ka'Anapali Ocean Resort Villas, Maui, Hawaii, and Clayton Hotel Galway.
Who are Elaine Shaughnessy's colleagues at ScalePad?
Elaine Shaughnessy's colleagues at ScalePad include Jeff Dunkle, Yaniv Hen, Mac Robertson, Sogol Hamidi, and Colum C..
How can I contact Elaine Shaughnessy?
You can use AeroLeads to view verified contact signals for Elaine Shaughnessy at ScalePad, including work email, phone, and LinkedIn data when available.
What schools did Elaine Shaughnessy attend?
Elaine Shaughnessy holds Bachelor Of Commerce (International With German), Business Information Systems from National University Of Ireland, Galway.
What skills is Elaine Shaughnessy known for?
Elaine Shaughnessy is listed with skills including International Business, Online Marketing, Microsoft Powerpoint, Troubleshooting, Web Development, Web Analytics, Microsoft Word, and Operations Management.
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