Elaine Thai Email & Phone Number

California, United States

- Was a UX Researcher from June to September 2022; and then was promoted to a UX Research Pod Lead- Is an integral part of the Core UX Rapid Research team- Leads and oversees the work of two UX researchers on our team- Conducts fast-paced research with participant sessions on a bi-weekly basis- Communicates with cross-functional stakeholders (e.g., UXR, UXD, engineers, PM) to establish a study plan of action- Creates the moderator script based off of agreed-upon goals and the provided prototype- Moderates participant sessions on single testing days- Analyzes primarily qualitative data (but sometimes quantitative data, depending on the study’s needs and goals)- Highlights the user’s voice and impact on the product/concept being tested with a clear report and presentation- Expert in semi-structured interviews, concept evaluations, and usability studies- Occasionally works on survey data which involves both qualitative and quantitative analysis

Mountain View, California, United States

- Managed an important workstream for user research on the Hardware UX Wearables team- Created research protocols after discussing stakeholders' needs and questions- Recruited participants, moderated in-person/remote sessions, and processed incentives- Prepared session documents and devices, performed troubleshooting, and collected data- Analyzed qualitative and quantitative results- Created slide decks and reports to summarize research findings and their impact- Worked with cross-functional teams to accomplish the goals of the program- Utilized tools such as Google Suite (Docs, Sheets, Slides, Forms, Drive) and Terminal

Sunnyvale, California, United States

- Conducted participant research on released and unreleased Alexa products- Recruited and screened participants based on project criteria- Created session protocol and maintained documentation- Ran a variety of remote participant sessions (unmoderated, moderated, instructed)- Analyzed quantitative/qualitative data (objective data, feedback, surveys, etc.)- Created formal reports and presented slide decks to larger team- Continuously adapted to changing situations & requirements- Maintained confidentiality and security of session documentation/devices- Utilized tools such as Microsoft Office Suite, Confluence, Quip, Qualtrics, and MTurk

San Jose, Ca

- Handled essential office tasks: faxing, scanning, copying, filing, data entry- Conducted client research for principal financial advisor on case-by-case basis- Maintained principal’s schedule: booking, rescheduling, cancelling appointments- Compiled reports and spreadsheets to summarize financial outlook- Communicated with vendors and third parties to resolve discrepancies- Created and maintained media platforms

San Jose, California, United States

- Dr. Rosenberg's "Interaction Design I" graduate design course (ISE 218)

5650 Cottle Rd., Suite 20, San Jose, Ca 95123

- Customer service: greeted guests, answered phones, stock checks, maintained appointments- Cashier functions: POS, purchases, returns, exchanges, discounts, pricing errors, guest accommodations, transaction voids, pay in and pay out in-store purchasing needs, authorizations- Vendors: advertised and scheduled appointments for in-store events with vendors- Shipments: moved, sorted, stocked, replenished, and faced products- Planograms: updated fixtures and displays, moved shelves, rearranged product, applied graphics and pricing strips, followed diagram for movement, cleaned, stocked, faced- RTVs (Return to Vendor): packed call-back items to be shipped back to vendors

21250 Stevens Creek Blvd, Cupertino, Ca 95014

De Anza College Writing and Reading Center (WRC)- Greeted guests, scheduled tutoring appointments, maintained workshops and tutoring services- Printed and made copies of important documents- Tutored students and trained new reading and writing tutorsAs a weekly individual tutor, I met at least once a week with tutees to help them with their reading and writing assignments. I was able to track their progress and adjust my tutoring style to be most useful and valuable to them. I individually tutored a minimum of four students each academic quarter and was available for regular drop-in tutoring.

Master'S Degree, Human Factors/Ergonomics

Activities and Societies: Human Factors and Ergonomics Local Student Chapter (HFE); Human Factors and Ergonomics Society (HFES); and Human.

Bachelor'S Degree, Industrial And Organizational Psychology