Elana Hitch Email & Phone Number

Cape Town, Western Cape, South Africa

1. Management of Inside Sales Team, Customer Success Supervisor & Sales Intern:- Leadership position in mentoring and growing Inside Sales Team.- Hiring and recruiting of Inside Sales team members as required.2. Sales Performance Analysis:- Implementing necessary data tools and reporting to assess salesperformance and identifying areas for improvement.- Generate reports and KPI dashboards to provide insights into keyperformance indicators.- Work closely with Inside Sales Team to understand challenges andimplement strategies to enhance overall performance.3. Process Optimisation:- Evaluate and enhance existing internal sales processes to increaseefficiency and productivity, using business process tools like Visio todocument agreed processes which get added to backlog for teamtrainings.-Identify bottlenecks and implement solutions to streamline workflows.- Collaborate with cross-functional teams to standardise processes andensure consistency across the organisation.4. Automation Requirements:- Assess, implement, and optimise sales technologies to support internalprocesses, focusing on customer lifecycle optimisation.- Implement and manage CRM tools to maximise opportunities andcustomer relationships.-Collaborate with IT to ensure seamless integration of sales tools andplatforms.- Manage training and support to sales teams on the effective use oftechnology tools, with the assistance of the Customer SuccessSupervisor.5. Sales Targets and Planning:- Responsible for growing revenue in inside sales team, through implementing process efficiency andautomation where possible.- Develop and implement Marketing initiatives to drive retention and newbusiness generation in both SoHo and Consumer segments.- Work with sales leadership to create actionable plans to achieve andexceed targets.6. Collaboration and Communication:-Foster strong communication channels between sales, marketing,finance, and other relevant departments.

Driving Revenue GrowthContracts new business, upsells and renewals with clients in all regions (UK, USA, Germany Singapore, Germany and South Africa)Supports the renewal and upsell process with the Key Account Management TeamAccountable for Non-disclosuresSupports the revenue recognition processSupport the sales teams in responding to tendersSupports with revenue forecasting and business planning according to sales pipeline and likelihood to closeCollaborates with colleagues and different divisions as necessary to generate complex proposals and customer programmesLiaise with the Finance department to ensure revenue is allocated correctly and ensure billing and contractual obligations are met. Works with the Head of Deal Desk to respond to tendersReportingSupport with contract and financial analysisSupport with reporting on Sales Performance in HubSpotEnsure that deal status is accurate in HubSpot Sales Operations ownership within HubSpotOwn the weekly Pipeline meeting

Cape Town Area, South Africa

Main Purpose:Provide support to the global sales force throughout the business development process and support with contract approvals, contract review and billing. Key Responsibilities:- Responsible for contract approvals, contract review and billing support.- Perform analysis on different aspects of the sales process to identify opportunities for improved efficiencies.- Reviewing of business rules governing the sales organisation and overseeing improvements in the company’s sales force automation systems.- Frequent communication with sales force.- Involvement in projects dedicated to improving sales efficiency across the company. Interact with a broad selection of departments across the business, including but not limited to I.T., Legal, Sales, Marketing, Accounting, Collections and Finance.

Cape Town Area, South Africa

Cape Town Area, South Africa

Job responsibilities:- Understand all of the intelligence systems, how to show them and how they are used by the customers – by roles within customer organisations and by end applications- Understand the full range of the Consulting research capability and be able to describe that range -by generic research type, by past project examples and by end applications to different types of client and business situation- Penetrate and network inside allocated target companies- Identify additional target companies for penetration- Maintain continuous, multiple-contact dialogue with all allocated companies - Maintain benefits-led consciousness among multiple client contacts of the range of solutions available from Euromonitor- Deconstruct operating hierarchies and processes within target companies (budgets, strategy cycles, decision-makers etc)- Generate and deliver to Consulting detailed, meaningful RFPs (Requests For Proposal)- Assist in the production of sophisticated, tailor-made proposals; manage their delivery and carry out active follow up- Negotiate terms and close deals in association with relevant senior colleagues- Understanding the competitors - Help clients with research and/or technical support, as required- Work with account managers to maximize revenue opportunities from each existing client by raising our profile and assisting client personnel to derive maximum value from their existing services- Work with research personnel to share new ideas for future research, both syndicated and consulting

Athens, Greece

I was responsible for managing internal sales and relationships with customers and HP partners from Eastern African countries. I was covering the Mid-Market business segment. As an account manager I served as an intermediate between the HP partners, distributors of HP products and clients based in East Africa.Job responsibilities:- Creating sales for accounts in my portfolio within East Africa and to reach the sales target of HP. - The ability to identify new sales opportunities within new and potential accounts and to keep this relationship through both up and cross selling.- Identify, manage and solve any conflicts.- Discuss and establish budgets with the client and company.- Meet deadlines.All in all, as an account manager I needed to ensure I not only understand my clients’ demands but also know how to meet these demands while generating sales for the company as a result.

Amsterdam Area, Netherlands

Job responsibilities:- Global Procurement Intranet Maintenance - Global Procurement Newsletter (Writing, Editing, Layout & Distribution)- Events and Campaigns (Communication Support)- Assisted in website creation for a campaign

Amsterdam Area, Netherlands

Job responsibilities:- Consumer Lifestyle Intranet Maintenance- Video Recording and Editing (Adobe Premiere)- Consumer Lifestyle Monthly newsletter (Writing, Editing, Layout & Distribution)- Quarterly themed bulletin management (using Adobe InDesign)- Quarterly Webcast (assisted in Scheduling and Technical Support)

Bachelor Of Applied Science (B.A.Sc.), International Communication And Media (Major: Communications)

Activities and Societies: Member of the Organization Committee for International Communication and Media student events The first year.

Minor, Cross Cultural Business Skills, 8,5

This semester is aimed at helping you develop practical cross-cultural skills. It covers both generic skills, as well as those aimed.

Education record

Activities and Societies: Swimming, NetbalI, Italian Language Course