Drafts, reviews, negotiates and finalizes agreements with study sites in accordance with local/accepted process.Negotiates within approved parameters both investigator grant budget negotiation parameters, contractual terms and conditions in per company contractual considerations, client contractual considerations, established process with sites and follows established escalation routesEnsures compliance to established negotiation parameters, authority approval, contractual process and client expectationsEnsures compliance of budgetary guidance, templates and processIdentifies and assesses legal, financial and operational risks and brings up to appropriate level of the organization per established processesProvides recommendations and alternative resolutions to Investigator Contract negotiations through established escalation channelsCoordinates with internal functional departments to ensure various site startup activities are aligned with contractual activities and mutually agreed up timelines; ensure alignment of contract negotiation process for sites and study are properly aligned to the critical path for site activationAchieve target cycle times for site activationsEnsures guidelines and processes are followed for efficient escalation of out of parameter issues as appropriate.

Marketing Strategy:Develop and implement comprehensive marketing strategies aligned with overall business objectives.Conduct market research to identify target audiences, industry trends, and competitive analysis.Collaborate with cross-functional teams to align marketing efforts with product development, sales, and customer support.Brand Management:Oversee brand positioning and messaging to maintain a consistent and compelling brand identity.Ensure all marketing communications and materials adhere to brand guidelines.Digital Marketing:Plan, execute, and optimize digital marketing campaigns across various channels, including email marketing, social media, content marketing, and SEO/SEM.Monitor website performance and user experience, making data-driven improvements.Content Creation and Distribution:Develop and curate engaging and relevant content for marketing campaigns, website, social media, and other platforms.Coordinate content distribution to maximize reach and engagement.Lead Generation and Conversion:Collaborate with the sales team to generate and nurture leads throughout the sales funnel.Implement lead generation strategies and track lead conversion rates.Advertising and Promotions:Manage advertising campaigns across online and offline channels, including Google Ads, social media ads, print, and events.Evaluate campaign performance and optimize ad spend for maximum ROI.Market and Competitor Analysis:Monitor industry trends, competitor activities, and customer feedback to identify opportunities and potential threats.Utilize data-driven insights to adapt marketing strategies accordingly.Budget Management:Develop and manage the marketing budget, ensuring efficient allocation of resources.Analytics and Reporting:Utilize various analytics tools to measure and analyze marketing campaign performance.Present regular reports to the management team, highlighting key performance indicators and actionable insights.

• Develop creative and engaging social media strategies• Manage the day-to-day handling of all social media channels such as Facebook, Twitter, Instagram and • YouTube, adapting content to suit different channels• Oversee, plan and deliver content across different platforms using scheduling tools• Create engaging multimedia content across multiple platforms• Develop, launch and manage new competitions and campaigns that promote the organisation• Form key relationships with influencers across the social media platforms• Undertake audience research• Manage and facilitate social media communities by responding to social media posts and developing discussions• Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights• Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity• Analyse competitor activity• Recommend improvements to increase performance• Set targets to increase brand awareness and increase customer engagement• Manage a budget for social media activities

• Providing induction training on soft skills (communication, customer handling...) • Providing induction training on hard skills (office applications troubleshooting, VPN, Active Directory...)• Providing induction training on new processes or changes.• Creating and updating training materials. • Calls and tickets monitoring.• Follow up and provide support for new joiners when they go Live.• Providing structured and objective feedback to agents whose calls/tickets have been monitored.• Planning and organizing staff induction, training events.• Handling communication with Management and TCS teams involved in new joiner processes.

• Providing L1 Support with both languages: French, English.• The support was provided via Calls, emails, chats• Ticketing tool : Service Now - Proprietary ticketing tools• Worked in different shifts 24/7Active Directory:• AD account unlock and password reset • AD account creation • Create Security groups , Add /remove users to Security Groups • Create Distribution Lists , Add /remove users to Distribution Lists Exchange: • Create the mailbox abject in Active directory • Mail enabling the mailbox trough PowerShell • Managing mailbox access Trough O365 Admin portal • Mail trace Trough O365 Admin portal• Mobile device wiping Trough O365 Admin portalL1 Troubleshooting:• Office application related incidents • VPN issues • OS issues : MAC - Windows

Objectives• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments• Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration• Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies• Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics• Partner with email, performance marketing and web teams to design, test and evolve lead nurturing tactics.Responsibilities• Working in partnership with the creative team, develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets• Conceptualize and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels• Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support• Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly• Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets

• Planning and executing all the aspects of digital campaigns• Defining the Key Performance Indicators • Measuring and reporting the performance of all the digital media campaigns as well as assessing them in sight of the goals that are to be met • Finding out the various trends as well as insights and optimizing the expenditure and performance based on this data • Planning, executing and measuring the experiment and conversions tests• Guiding new Google Ad customers through the first few months of their ad campaigns• Using good analytical abilities to calculate and assess the customer’s experience across a large number of channels and identify the customer touchpoints• Optimize user funnels• Handling and collaborating with other ad agencies • Studying novel technology• Following up on the results