Elham Sayed Email & Phone Number

Downtown Burj Khalifa, Dubai, United Arab Emirates

Taqyeem project

Egypt

• Act as first line defense for company bad debt.
• Responsible for detecting and investigating both the consumer and corporate fraud cases accurately and in a timely manner and at the same time, ensure delighting our customers.
• Review accounts on the High Usage applications, and taking proper action to secure payments.
• Ensure that all the new accounts (corporate – consumer) do not have any previous accounts suspend – deactivated non payments.
• Conduct outbound calls when necessary aiming at minimizing risk of accounts.
• Handle several COPS applications that support the HU function.

Egypt

 Provide high level of corporate customer satisfaction. Create a smooth communication channel with other divisions within COPS departments to resolve customer problems and requests when needed. Follow up all customers' related issues and provide timely feedback to Vodafone Egypt Premium Customers. Provide customers with right recommendations and.