Liz H. Email & Phone Number

Michigan, United States

Mt. Pleasant, Mi United States

* Manages operational oversight of $200M global ServiceNow practice. * Design, maintain, and manage sales and financial briefing books for the global and regional practice leaders which provide them with current view of their sales performance, industry and client portfolio, and financial performance to targets.* Support global initiatives to drive cost savings and practice efficiencies.

Chicago, Illinois

* Leads the program and project management organization delivering complex large-scale or multiple mid-sized information technology projects, specializing in implementations and integrations with the ServiceNow platform.* Sets strategy and enforces methodology for Developing project plans, objectives and schedules that support client objectives and business unit/department needs. Works closely with the client to define the scope, business objectives and required project results. * Develops and maintains budgets. Estimates, negotiates and obtains human, software and hardware resources to meet project requirements. Manages and monitors the portfolio of projects including schedules, progress and costs to ensure projects are completed on time and effectively. * Maintains, adjusts and updates program and project portfolio strategy as needed. Consolidates, communicates and manages all issues and risks affecting the portfolio.* Communicates program and project status to executives and stakeholders accurately and on time.* Mentors program and project managers to improve overall organizational competencies in project management.* Works cross-functionally with Information Technology partners, business partners, suppliers and other teams to ensure successful completion of programs and projects.

* Leads a $25M Applications IT Services contract providing applications maintenance and development services for over 250 applications running grocery store operations for over 750 retail stores. * Provides leadership and management of 200+ resources, both onshore and offshore supporting service level commitments to operational excellence for application systems running 24x7 365 days.* Drives adherence to ITIL and PMI based standards and development practices through the full systems development lifecycle (SDLC) and throughout service delivery.* Responsible for the client relationship, contract performance, financial performance, applications service excellence, client satisfaction, and account growth planning and execution.

Greenville, South Carolina Area

* Lead a $13.6M transformation program with 6 work streams, 50 projects and 250 major milestones across multiple capabilites including application services, network, hosting, end user computing, security, and services management and integration to transform a major grocery retailer's IT services to their future mode of operations* Plan, direct, and coordinate a cross-functional team’s activities to manage and implement interrelated projects from initiation to final operational stage* Direct, monitor, and review all program economics including costs, operational budgets, staffing requirements, resources, and risk* Establish and execute a robust governance and change management structure that supports a strong relationship between the client senior executive sponsors, project owners and the program.

Established an Enterprise Program Office which defines the processes, tools, and governance required to effectively manage and report on over 300 programs/projects and provide the integrated view to enterprise leadership and client executivesEstablished program management governance and oversight for technology refresh program deploying 34,000 desktops, laptops, printers, workstations, specialty airport devices for over 61,000 users at 319 sites globally Coached members of cross-functional teams to accomplish program goals, to meet established schedules, and resolve technical and operational issuesProvided a single, consistent training plan that aligns to the roles and skills required to deliver projects and services. Provided balanced scorecard dashboard, service level, and portfolio performance reporting metrics for the enterprisePrepared and delivered client presentations to senior executives, managing directors and the CIO.

Planned, directed, and coordinated global team activities to manage and implement strategy, policies, processes, tools, and skills to 32,000 person organization. Determined, monitored, and reviewed all program economics to include costs, operational budgets, staffing requirements, resources, and risk for $20M program. Led the program teams in determining requirements and translating requirements into operational plans.Developed and managed value and benefits realization plans for executive sponsorsCommunicated program status and performance to executive sponsors

Project Type Dow Chemical Enterprise Program Office Responsibilities Planned, directed, and coordinated cross-functional team's activities to manage and implement 350 ongoing infrastructure projects and interrelated programsParticipated in initiatives to implement ITEM/ITIL FrameworkWorked with senior management on program proposals, bids, contracts, estimates, and schedulesEnsured adherence to legally binding requirements and customer's long-term strategic goalsEstablished and reported on appropriate metrics for measuring key program criteria

Project Type Xerox Order Systems Responsibilities Led 50 Information Analysts supporting Xerox applications for sales and order entry, financial systems enhancements, supplies, and service billing applications. Profit/Loss management for $6.7 million budget, workforce planning, strategic business planning, business partner agreements, and client satisfaction. Executed all aspects of project and program management, team development, and communication including formal presentations to senior management.Led effort to migrate client systems support to solution centerLed initiative to bring Lansing Solution Center organization of 250 FTEs to SEI/CMM level III.

Project Type Product Purchasing and Materials Management Systems Responsibilities Designed, constructed, tested and implement portions of business and technical mainframe and client IT solutions through use of Systems Life Cycle (SLC3) and PM2 methodologyLed project planning, scheduling, monitoring, and reporting activities for large complex applications projects.Led project teams in IT implementations, upgrades, enhancement and conversions.Participated in formal proposal initiatives

Master, Business Administration

Bachelor Of Science, Business Administration; Management Information Systems