Eli Hernandez Email & Phone Number

Goleta, Ca, Us

Santa Barbara, California, United States

•Manage and coordinate payroll and timekeeping for 40+ full time employees. •Reconcile timecards and schedules using Kronos Timekeeping System. •Manage the Recruitment of new positions-Opening new positions, facilitating the interview process and submitting offers to HR•Enter data into UCPath such as new employee data, terminating employees, pay rate changes•Onboard new employees to the department.•Work our front desk lobby to ensure all policies are upheld and customer service is provided with excellence.

Santa Barbara, California Area

•Manage and coordinate payroll and timekeeping for over 120 student employees. •Reconcile timecards and enter weekly schedules using Kronos Timekeeping System. •Enter data into UCPath PeopleSoft such as new employee data, terminating employees, pay rate changes•Onboard new employees to the department.•Manage and order office supplies for the department. •Reconcile customer counts and charges for customers using BARC and Gaucho Bucks•Update Weekly Labor Costs for Students to ensure we are under budget •Manage menu signage to ensure menu items accuracy and display•Work our front desk lobby to ensure all policies are upheld and customer service is provided with excellence.

Santa Barbara, California Area

•Scheduling phone, GoToMeetings, on-site 1st Round and Final interviews for candidates ranging from entry level to Director level•Meeting and greeting candidates who are on-site for interviews•Work within our ATS system iCIMS, Processing New Hires, Preparing Offer Documentation and Tracking Starts•Working with colleagues across different office locations •Support the TA and HR team with various projects including coordinating Internship Program, and New Hire Onboarding•Validate new hires starting each week in multiple office locations•Ensure timely communication to New Hire Orientation Facilitators with a list of new hires starting each week•Communicate Day 1 agenda to hiring managers on a weekly basis•Work directly with IT to ensure new hire equipment is ready on Day 1•Deliver exceptional service with a personal sense of urgency •Learn the ins and outs of a fast paced recruitment team and gain exposure to all facets of the People & Talent Function

Santa Barbara, California Area

•Phone, onsite and video conference interview scheduling, coordinate interview days, arrange candidate travel, handle expense reimbursements•Work as liaison between recruiters, candidates and hiring managers•Organize and maintain candidate recruiting files in applicant tracking system•Responsible for all candidate correspondence and follow-up•Offer letter creation, Initiate onboarding activities, act as liaison with HRIS, IT, and other departments ensuring correct setup of new hire•Initiate and review results of background checks, flag and resolve issues•Verify I-9 documentation for local and remote employees on Day 1

• Responsible for customer support for specific areas of the customer lifecycle, product support, training and retention. May also assist customers with issues related to billing, technical support and suspension/collection activities and escalate as necessary.• Executes specific tasks (example: product support) with respect to account management and customer satisfaction. Manage all tasks and customer communication within CRM system on a daily basis.• Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem. Identify best approach for retaining business based on client's situation.• Effectively communicates with clients regarding billing, contract or administrative issues. Applies basic understanding of customer billing and contractual requirements, escalates issues to appropriate service group and follows up with client to ensure resolution and customer satisfaction. • Applies basic understanding of internal tools for documentation and reporting requirements. Run standard reports with minimal guidance.• Provides data regarding customer process and input to support management decision making• Meets and/or exceeds quarterly objectives: meet established contact and customer satisfaction requirements.• Supports project management of basic implementations and other projects related to account growth and retention. • Supports daily account communication by documenting all relevant information in the CRM system. May act as initial client contact for all administrative, contract, billing, and various support needs.• Provides support to customers with regard to product recommendations, training and usability issues. • Identifies appropriate product fit based on client's business need.

• Answers incoming support- and billing-related phone calls from new (pre-sales) and existing (post-sales) customers; reads and responds to email messages from new and existing customers; retrieves and replies to voicemails from new and existing customers; meetings established call-center metrics and call-quality standards• Works on issues that range from answering product questions to providing basic to moderately complex technical support when caller is experiencing difficulty using a product• Provides instruction on use and application of products; answers questions; issues temporary passwords; asks questions to determine customer's configuration and needs; makes recommendations regarding product selection to current or prospective customers• Assists with product installation and/or access, remote printing and difficulties with firewalls, audio and recording technologies• Meets or exceeds minimum Level One performance measurement goals

Education record

Education record