Eli Pressburger Email & Phone Number

Center District, Israel

● Supervise and oversee work results of Payment Review Team; ☉ Provide knowledge support in nonstandard cases ☉ Perform monthly quality checks through internal review and grading process ☉ Handle Payment Review team’s complicated and time consuming cases● Collaborate with the Customer Success team in expediting VIP client business dealings● Create new operational procedures in order to streamline standard work● Solve ad hoc requests from Customer Care and Risk departments

● Lead & Manage operations of global knowledge experts team ● Allocate efficiently limited resources to best meet operational expectations ● Collaborate with Compliance Teams to challenge established guidelines ● Build & Implement training structure & knowledge base

● Analyzed B2B payments and pinpointed potential problematic transactions ● Managed dashboard of high level clients to ensure smooth customer experience● Processed payment flow requests from various departments in a timely manner

Greater Seattle Area

● Utilized various programs, such as Rocket Reach & LinkedIn Sales Navigator, to research key contact information of business owners for outbound direct outreach.● Developed new information gathering processes for company wide implementation improving workflow by 5%. ● Lead and customized new-hire training to address individual learning styles.

Economics And Business Administration

Mechinat Olim