Enterprise Service Desk Shift Lead
Current
Nov 2024 - Present
AeroLeads people directory · profile
Elijah Olson Email & Phone Number
B.S. Cybersecurity | CySA+ | Security+ | Network+ | Cybersecurity | Network Security | Information Security | Firewalls
at
Leidos
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
B.S. Cybersecurity | CySA+ | Security+ | Network+ | Cybersecurity | Network Security | Information Security | Firewalls
Location
St Joseph, Missouri, United States
Company size
Who is Elijah Olson? Overview
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Quick answer
Elijah Olson is listed as B.S. Cybersecurity | CySA+ | Security+ | Network+ | Cybersecurity | Network Security | Information Security | Firewalls at Leidos, a company with 24071 employees, based in St Joseph, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Elijah Olson.
Elijah Olson previously worked as Enterprise Service Desk Shift Lead at Leidos and Enterprise Service Desk Specialist at Leidos. Elijah Olson holds Bachelor Of Science - Bs, Cybersecurity from Southern New Hampshire University.
Company email context
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Leidos
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Profile bio
About Elijah Olson
I hold a Bachelor of Science (BS) in Cybersecurity from Southern New Hampshire University, graduating Summa Cum Laude. My educational journey has been driven by a deep passion for cybersecurity, with a strong focus on network security, application security, security assessment and auditing, and more. During my academic pursuit, I've garnered extensive knowledge and hands-on experience in cybersecurity concepts. My dedication to this field has also led me to achieve industry-recognized certifications, bolstering my expertise.My professional journey has seen me working at The University of Kansas Health System as a Service Desk Technician I. In this role, I've delivered comprehensive user support and training for a workforce of over 7,000 employees. I have professionally diagnosed issues impacting information systems and ensured their resolution within defined Service Level Agreements (SLAs). My ability to maintain meticulous documentation and achieve a first-touch resolution rate of over 70% has proven my commitment to excellence. I've been involved in various academic projects, such as security assessments and automation, reinforcing my dedication to cybersecurity.My career goals involve advancing into the field of cybersecurity, taking on roles that allow me to lead and influence cybersecurity strategies. I aspire to contribute to the ongoing fight against cyber threats and help organizations safeguard their digital assets. With a determination to continuously learn and adapt to the evolving threat landscape, I aim to make a lasting impact in the industry.Let's connect and collaborate! Feel free to reach out to me via LinkedIn messaging. I'm open to discussions, networking, and sharing insights on all things related to cybersecurity, technology, and career development.
Current workplace
Elijah Olson's current company
Company context helps verify the profile and gives searchers a useful next step.
Leidos
11 roles
Elijah Olson work experience
A career timeline built from the work history available for this profile.
Enterprise Service Desk Specialist
Feb 2024 - Nov 2024
Service Desk Technician I | Technical Support, Active Directory, Password Management And Windows
- Providing user support and training for systems utilized by over 7,000 employees
- Professionally troubleshooting all issues that impact information systems
- Effectively prioritizing user issues and resolving them within the defined Service Level Agreements (SLAs) set by the hospital
- Proficiently creating and meticulously maintain comprehensive documentation
- Consistently maintaining a first touch resolution completion rate of over 75%
- Efficiently coordinating with cross-functional teams to ensure timely resolution
Apr 2022 - Feb 2024
Retail Banker | Retail Banking, Banking, Loans And Credit
- Actively engaging with a daily customer base of over 50 individuals
- Discerning and addressing the unique needs of individual customers
- Demonstrating effective communication and collaboration skills with teammates
- Provide informative guidance to customers regarding evolving technologies
May 2020 - Apr 2022
Cdl A Truck Driver | Cdl Class A, Transportation, Truck Driving, And Professional Driving
- Efficiently transporting goods across an expansive geographical area
- Punctually arriving for scheduled appointments as per the designated time
- Adhering to Department of Transportation regulations and ensuring the proper maintenance of vehicles
- Thoroughly maintaining all vehicle and personnel paperwork in compliance with Department of Transportation requirements
Jan 2019 - Feb 2020
Assistant Store Manager | Store Management, Driving Results, Loss Prevention, And Retail
- Effectively supervising a store compromising approximately 200 staff members
- Promptly and effectively resolving conflicts in a timely manner
- Delivering operational support to the Store Manager in an efficient manner
Sep 2017 - Dec 2018
Cable Installer | Telecommunications, Ethernet, Coaxial, And Troubleshooting
- Installing, maintaining, and repairing cable infrastructure
- Performing maintenance on existing cabling systems
- Testing newly installed or relocated cables according to company specifications
- Installing of televisions, routers, and internet technology devices
- Troubleshooting issues with cable network
Aug 2016 - Jul 2017
Correctional Officer | Corrections, Law Enforcement, And Firearms Handling
- Maintain security in buildings and other posts of an adult correctional facility
- Intervene during emergencies or altercations, gaining physical control of offenders
- Supervise the movement of offenders inside/outside of the correctional facility
- Supervisor offenders in housing units and during activities
- Conduct inspections for health and safety hazards
- Performs other related work as assigned
May 2014 - Jul 2016
Clothing Department Manager | Store Management, Retail, And Merchandising
- Supervise sales staff
- Solve customer complaints
- Create product displays
- Stock and maintain inventory
Nov 2011 - May 2014
Computer Repair Technician | Computer Hardware, Computer Repair, Technical Support, And Mac
- Diagnose and repair computers
- Assist users through a variety of communication methods in a prompt, professional, and courteous manner
- Assist users with the utilization of computing equipment and software within established standards and guidelines
- Obtain information to diagnose a problem, and simultaneously create, assign, and document issues into the tracking system
Apr 2013 - Dec 2013
Computer Technician Internship | Computer Hardware, Computer Repair, Technical Support, And Mac
- Diagnose and repair computers
- Assist users through a variety of communication methods in a prompt, professional, and courteous manner
- Assist users with the utilization of computing equipment and software within established standards and guidelines
- Obtain information to diagnose a problem, and simultaneously create, assign, and document issues into the tracking system
Sep 2012 - Apr 2013
Team & coworkers
Colleagues at Leidos
Other employees you can reach at leidos.com. View company contacts for 24071 employees →
LJ
Lanika Jones
Colleague at LeidosWashington, District Of Columbia, United States, United States
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RM
Rowen Mcdermott
Colleague at LeidosGreater Melbourne Area, Australia
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BB
Ben Backes
Colleague at LeidosRocklin, California, United States, United States
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EB
Ed Beasley
Colleague at LeidosNavarre, Florida, United States, United States
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DO
Damilola Ojo
Colleague at LeidosOwings Mills, Maryland, United States, United States
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RS
Ron Sterba
Colleague at LeidosCharleston, South Carolina, United States, United States
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JS
Joy Stein
Colleague at LeidosAlbuquerque, New Mexico, United States, United States
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JP
Jerry Perkins
Colleague at LeidosUnited States, United States
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MM
Michael Malasky
Colleague at LeidosThurmont, Maryland, United States, United States
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MD
Maria Danielson
Colleague at LeidosRockville, Maryland, United States, United States
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Lanika Jones
Colleague at LeidosWashington, District Of Columbia, United States, United States
View →
RM
Rowen Mcdermott
Colleague at LeidosGreater Melbourne Area, Australia
View →
BB
Ben Backes
Colleague at LeidosRocklin, California, United States, United States
View →
EB
Ed Beasley
Colleague at LeidosNavarre, Florida, United States, United States
View →
DO
Damilola Ojo
Colleague at LeidosOwings Mills, Maryland, United States, United States
View →
RS
Ron Sterba
Colleague at LeidosCharleston, South Carolina, United States, United States
View →
JS
Joy Stein
Colleague at LeidosAlbuquerque, New Mexico, United States, United States
View →
JP
Jerry Perkins
Colleague at LeidosUnited States, United States
View →
MM
Michael Malasky
Colleague at LeidosThurmont, Maryland, United States, United States
View →
MD
Maria Danielson
Colleague at LeidosRockville, Maryland, United States, United States
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2 education records
Elijah Olson education
Bachelor Of Science - Bs, Cybersecurity
Computer Installation And Repair Technology/Technician
FAQ
Frequently asked questions about Elijah Olson
Quick answers generated from the profile data available on this page.
What company does Elijah Olson work for?
Elijah Olson works for Leidos.
What is Elijah Olson's role at Leidos?
Elijah Olson is listed as B.S. Cybersecurity | CySA+ | Security+ | Network+ | Cybersecurity | Network Security | Information Security | Firewalls at Leidos.
Where is Elijah Olson based?
Elijah Olson is based in St Joseph, Missouri, United States while working with Leidos.
What companies has Elijah Olson worked for?
Elijah Olson has worked for Leidos, The University Of Kansas Health System, Bank Of America, Prime Inc., and Walmart.
Who are Elijah Olson's colleagues at Leidos?
Elijah Olson's colleagues at Leidos include Lanika Jones, Rowen Mcdermott, Ben Backes, Ed Beasley, and Damilola Ojo.
How can I contact Elijah Olson?
You can use AeroLeads to view verified contact signals for Elijah Olson at Leidos, including work email, phone, and LinkedIn data when available.
What schools did Elijah Olson attend?
Elijah Olson holds Bachelor Of Science - Bs, Cybersecurity from Southern New Hampshire University.
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