• Managed new and existing clients with a book of business worth $100,000 annually; includes managing the facility services, uniforms, and mats portion of the Unifirst business• First response for all customers problems and needs; worked to resolve all customer concerns immediately to ensure the highest levels of customer satisfaction• Managed new and existing client inventory ensuring constant customer satisfaction and continuously looking for ways to mutually grow the partnership.

• Managed new and existing customer accounts with payroll, Workers Comp, Health/Benefits, and Time & Attendance • Small business consultant facilitating new and existing customers with all troubleshooting. • Communicated daily with different partners to ensure optimal services are provided to the customer. • Knowledge of various platforms & software’s necessary to successfully perform the role.

• Managed existing customer accounts for full upgrades with products such as PCPW, Pay X, E Time 1000, and HRP • Continuously built and maintained quality, long lasting relationships with customers • Partnered with District Managers to upgrade customer’s price neutrally • Employee of the month three times: October FY2014, January FY2014, March FY2014 • Finished 2014 Fiscal Year at 128%