Elijah Fischer Email & Phone Number

Boston, Ma, Us

Charlotte, Nc, Us

As Head of Product Design at AvidXchange, I lead the strategic vision and execution of customer-first experiences across all touch points and products. My expertise lies in:-Leading teams across the product organization to solve the right customer problems to improve our value delivery.-Setting the vision for the future of our products and experiences.-Leading the voice of the customer group across multiple teams, ensuring user needs are at the forefront of all decisions.-Driving teams to data-informed decision-making to deliver products and services that customers truly value.-Collaborating with cross-functional teams and executives to align every facet of our company's customer experience.-Implementing human-centered design practices across the company to create products with real-world impact and usability.-Transforming how we approach product operations and the product development lifecycle to deliver more meaningful solutions to customers.My role involves not just envisioning but also executing strategies that transform how our customers interact with our brand and products. By fostering a culture of customer-centricity and leveraging data-driven insights, I guide teams to create solutions that resonate with users and drive measurable business outcomes.The software portfolio my team supports covers a wide range of product experiences such as: onboarding, administration, invoice, purchasing/procurement, supplier portal, help & customer service, platform solutions, integrations, embedded experiences, payments, intelligent data capture, corporate card program, spend management, analytics, internal enterprise software, partner experiences and other operational products and services.

Plantation, Florida, Us

As the Head of Enterprise Product Design at Chewy, I built the enterprise design practice from the ground up and led a large team with varying levels of people leaders and individual contributors.The Enterprise Product Design team empowers Chewy to build efficient, simple, results-oriented products and services for all internal employees, Veterinarians, Pharmacists, external Vendors and other business partners who ultimately help deliver best-in-class experiences to the Pet Parents that trust us.I led a large portfolio ecosystem that includes products, platforms and services for: Vet Clinics, Pharmacy, Customer Service, Catalog & Merchandising, HR/Talent, IT, Operations, and Supply Chain.I directed and provided guidance on the design and experience of our products and services. I created a team culture, guidelines and processes for the enterprise design practice that enabled how we delivered best in class user experiences. As a coach and mentor, I took my role as a servant leader seriously in how I helped develop the design leaders below me.

Boston, Ma, Us

Enterprise Product Design-Built a high growth team of Product Designers for Enterprise Product Design org through servant leadership.-Owned the strategy and vision for the Catalog & Merch ecosystem, engine, and internal/external toolset behind Wayfair.com’s success. -Developed a holistic approach and realigned teams to consolidate siloed tools and create platform experiences that best serve the users and the business.-Guided direction for the user needs, business process, information architecture, layout, workflows, interactions, and detailed aesthetics for multiple platforms and tools.-Mentored designers of all levels up, down, horizontal; some whom reported to me and others who didn’t, and contributed to their career growth. -Created tangible product experience opportunities through strategy and communicated a vision that could shape the future of work in e-commerce.-Built relationships with cross-functional teams such as: Engineering, QA, Product Managers, Data Science, BI, Senior Leadership, and other stakeholders.

St. Petersburg, Fl, Us

-Reported to c-suite directly-Responsible for creating and leading the operations and output of a $MM revenue generating vertical for design & professional services.-Achieved 28% YoY growth, and grew the business in achieving $MM in additional annual revenue.-Worked toward creating a unified vision for a cohesive product experience and ecosystem.-Developed relationships internal and external to the product and design department to foster growth and cross functional alignment.-Worked closely with Sales and Product Marketing to drive results through effective marketing strategies. This included leading the shaping of effective storytelling methods.-Led internal and external teams through clear, meaningful direction.-Elevated design teams output with hands-on guidance.-Provided career guidance and mentorship to a growing team.-Effectively created a new way to share Ops metrics, and our revenue generating results across the broader organization.

Us

Full service agency, with a business model toward mobile first solutions for small to large businesses, government agencies, and non-profits.-Led the design business line with a small staff dedicated to client contracts across a full range of offerings.-Responsible for advising on business strategies, client acquisition, design leadership and client communications.- Led design and creative teams, consisting of designers, project managers, branding and marketing team members.

Herzogenaurach, Bavaria, De

- Managed other designers directly, led adjacent internal teams and managed external contractors.- Led UX on design projects for digital commerce and internal tools, including feature additions, enhancements, new services and ongoing experience optimization efforts.-Defined, operationalized and led the process for including regular user research, testing and survey methods into the work of the experience team.

Beaverton, Or, Us

Bachelor Of Fine Arts (B.F.A.)

Associate Of Arts - Aa

Certificate Of Course Completion, Cinematography And Film/Video Production

High School Program

High School Diploma, Visual And Performing Arts