Eli Morris-Heft Email & Phone Number

Acton, Ma, Us

Toronto, On, Ca

As the manager for the Internal Tools team:• Delivered an internal platform for 1Password developers to build automations on top of• Implemented error collection and crash analysis for our native apps and browser extensions• Delivered tools and automations to improve productivity, including an internal glossary, shortlinks, a “who owns this?” search, and a Gitlab label cleanup tool• Improved the Security team’s ability to monitor and investigate audit events, enabling them to better detect and act on anomalous user behavior in 1Password• Led behavioral interview training that increased our interviewer pool tenfold• Hosted the first annual TechConf, including learning sessions, networking, etc. for all 200+ members of the Tech OrgAs the manager for the Developer Tooling, Back Office, Server Architecture, and QA teams:• Automated deployments for our main service, dropping developer time per deploy to near-zero, along with a 25% reduction in build time and an increase to 4 deploys per week• Ran a department-wide bug cleanup that reduced open bugs from 419 to 54 in 60 days• Implemented per-branch environments for code review, a tool to seed customized users for testing, and a proxy to simplify encrypted API access for development• Introduced the ability to trace requests through backend microservices, simplifying SLIs for service availability and response times• Transitioned the QA team from manual testing only to writing automated end-to-end test suites• Mentored 2 people on the path to management; both became managers within 18 months• Coached a senior developer to staff level and a junior QA analyst to associate level• Documented dev environment setup and team processes, reducing onboarding time by 3 days

Chicago, Il, Us

• Created the engineering support team, responsible for resolving technical issues for tools and products, bringing those issues to development teams, and resolving emergency technical incidents• Created and maintained an incident response process to be used for emergency incidents, security incidents, and business continuity scenarios• Led incident comms during investigation and resolution phases and ran incident post-mortems• Ran simulations to train key staff at all levels of the company in incident response procedures• Represented the voice of the customer by suggesting features and fixing bugs• Wrote technical documentation for use by customer-facing colleagues, as well as documentation for use directly by customers• Worked with customer-facing colleagues and directly with customers to diagnose unusual setups or idiosyncratic bugs• Wrote tooling to automate repetitive tasks and ease diagnosing customer issues

Chicago, Il, Us

• Managed 15 developers on two development teams• Hired and onboarded over 15 engineers at various levels• Delivered yearly updates to our insurance explainer platform and prototyped new explainer products• Worked with product managers and stakeholders to plan out and prioritize work

Chicago, Il, Us

• Collaborated with a team of 4 on an internal tool used to configure our product for customers• Refactored the configuration tool to improve stability and enable its use for multiple product types• Formalized team on-call rotation, allowing us to balance sprint work with helping internal users• Led sprint planning, backlog refinement, and retros

Libertyville, Il, Us

Consulted on web development projects for our clients, including estimation, UI design, architecture, web service design, development, testing, and devops.At Apple:• Led the modernization of an internal tool used to calculate royalties within iTunes• Introduced git flow, code review, and continuous integration to client teams at Apple• Collaborated remotely and onsite with developers (both on my team and external), project managers, and business stakeholdersAt Mindjet:• Developed and released the Mindjet Tasks mobile app alongside the Mindjet mobile team• Reduced app memory footprint by redesigning Mindjet Tasks’ central navigation component• Developed and gave custom trainings for client teamsFor Bitovi:• Developed features and fixed bugs in the CanJS web framework and other open-source projects• Wrote articles and tutorials for Bitovi’s open-source tools• Designed and gave custom trainings for client teams• Ran Bitovi’s hiring program: wrote job descriptions, designed the application process, sourced candidates, conducted interviews, and made hiring recommendations

Chicago, Il, Us

• Spearheaded a project to revamp and document our core architecture.• Developed our flagship product from first stages through release.• Designed and created iPad and iPhone apps to complement our flagship product.• Helped refine and sustain our weekly code review process.• Automated common developer tasks.• Created a JavaScript UI library for our common controls.• Wrote a generalized cross-browser touch framework.

Madison, Wi, Us

- Investigate the industry and gather specifications for internal web applications- Design database schemas to support new applications- Develop, test, and implement web application to schedule production jobs across multiple machines

- Designed and developed educational software to present research to the community.- Reconfigured, centralized, and administrated computer network to accommodate the changing needs of the organization and implemented network security policies.- Updated existing software to be standards-aware and compatible with multiple platforms.

Interlochen, Mi, Us

- Corralled and cared for a cabin of 10 middle school overnight campers for six weeks.- Organized and managed counselors working in the division office.- Trained counselors on software used in the office.- Managed information flow through the division.