Elisabeth Cuseo Email & Phone Number

Membership Account Manager• Manage over 80 unique membership, renewals, vacation planning, pre-trip planning,expectation setting, post-trip follow up, membership issues and travel difficulties• Develop a relationship with members through consistent communication, to strategically plan withthem to best utilize their club membership• Strategize with members on Club membership usage that would help to identify opportunities to increase revenue through upgrades, conversions, and increase of annual purchased days • Liaise between Club members and on-site staff to execute exceptional service and arrangements formember vacations to Exclusive Resorts residences

Placed in lead role for high-profile portfolio within the first year of employment. Analyzed investigations and reports for multi-million-dollar policies, coordinating review of intricate winery and brewing related property and stock claims. Coordinated across carriers, attorneys, appraisers, wine experts, contractors, and other subject matter specialists. • Completed and maintained 21 licenses in order to sustain compliance within multiple states.• Manage consolidation of large, multi-layered and complex technical information creating streamlined reports for negotiation and settlement • Coordinate third-party vendors to assign physical damage inspections and investigations for large commercial winery and brewery cases exceeding $8M in compensated value

Provided full-service support to the needs of XJet’s high-profile clientele including scheduling, catering, accommodations and transportation• Performed aircraft scheduling, fuel orders, invoicing and coordinating arrivals and departures • Invoiced clients via Total FBO management system and Converge transaction processing system

• Managed accounting records in QuickBooks including expense reports and invoicing. • Cataloged company-wide inventory to allow compliance with government accounting audits. • Assisted in Human Resource tasks including payroll and insurance applications.

• Organized and lead efforts to archive aviation records in a searchable online format. • Traveled to customer locations to optimize aircraft record keeping including organizing and archiving records in the desired format. • Worked with web developers to get aircraft records posted to on-line site.