Elizabeth Bailey Email & Phone Number

Edenbridge, England, United Kingdom

Kent, England, United Kingdom

• Arken Legal is a leader in the provision of digital services to the growing estate planning industry in the UK, with their core product providing automation of Wills and Trusts.
• Providing first line support to clients on the software products
• Managing all client calls, emails and web chat with the aim to fix issues on one call
• Lead generation, reporting and managing data within the CRM
• Building on processes and using different tools within the CRM for email automation
• Assist with marketing scheduling and automations including social media

• I returned to Logistics UK to assist with various company projects, help with sales and marketing, and the day to day customer service role within the Shop team.
• Working with the Product Development Team and IT to build and improve the Shop processes and platforms
• Managing the testing, training, and development of a new finance system for a specific department
• Working with IT to test and implement a system integration for a new order fulfilment centre
• Assisting with managing and developing the Shop eCommerce site
• Working with the Shop team, providing first class service to all customers via phone, email and web chat

Maidstone

• Kent Police, protecting and serving the people of Kent.
• Responsible for responding to emergency 999 calls
• Dealing with challenging situations, ensuring public order is maintained at all times
• Protecting life and property as well as preventing and detecting crime
• Completing crime reports, statements and documentation to support cases
• Prisoner Handling

Tunbridge Wells

• Freight Transport Association is one of the country's largest trade associations. They provide support to their members, driver CPC training and more.
• Responsible for managing and developing the eCommerce site
• Writing engaging and persuading content for all product listings to drive sales revenue, ensuring SEO optimisation of all content
• CMS: Merchandising, updating products, content, video and graphics/photos
• Implement add-on tools to convert more customers, increase conversions and drive revenue
• Manage social media - Facebook, Twitter, Pinterest

Tunbridge Wells

• Real Gap are the UK’s largest gap year travel company, offering a diverse range of travel adventures and volunteer projects and sending thousands of people on unforgettable trips every year.
• Assisting travellers before, during and after their trips and dealing with complaints and emergencies in-country
• Working towards reaching the monthly sales target and consistently upselling additional packages
• Responsible for the Customer Service team, develop new working processes and procedures
• Working with senior management, establish core working relationships with worldwide partners to develop the product range and improve communication across the various offices and departments
• Demonstrate and deliver excellent service resulting in customer complaints reducing by over 55%

Chatham

• Chatham Historic Dockyard is a maritime museum on part of the site of the former royal/naval dockyard at Chatham in Kent
• Meet and exceed monthly and annual sales targets making a 13.3% profit
• Responsible for the management of all group bookings from point of sale to post visit feedback
• Plan, organise and market events
• Initiate comprehensive ideas, plan the execution of the ideas resulting in the development of a growing client base and on-going marketing plan
• Produce effective monthly reports to facilitate forecasts and comparisons

Crawley

• Virgin Atlantic, a trade name of Virgin Atlantic Airways Limited, is a British airline with its head office in Crawley.
• Responsible for amendments to contracts and legal documents, updating the contracts database and amendment copy distribution in accordance with the controlled document procedures
• Take quarterly off-site contractor audits, write up the audit reports and present to the Management Team
• Dealing with all levels of communication, planning all aspects of internal and external conferences, meetings and overseas travel
• Monitor Virgin’s chauffeur driven services from costs to auditing customer feedback.
• Provide full administrative support to the Management Team, prioritise and manage a vast workload daily