Elizabeth Cepeda Email & Phone Number

New York, New York, United States

New York, New York, United States

New York City Metropolitan Area

New York, New York, United States

Greater New York City Area

As Senior Office Operations Manager for Phocuswright, I supported the efforts of a 30+-person satellite office including providing hospitality to guests and clients, addressing a wide range of human resource issues, managing relationships with vendors, and resolving employee technology issues. I also managed summer interns. While in this role, I continued all the duties previously held for Research Production & Accounts below. Achievements in this role include:✰ Saving $4,500 annually, obtaining office supplies more quickly, and saving significant staff time by sourcing a local vendor and becoming the central purchaser for the entire office. ✰ Improving staff meeting spaces and enhanced their ability to interact by redesigning conference and staff spaces. I also executed five staff events each year and initiated a weekly fresh fruit delivery.✰ Coaching, training, and supporting three new hires annually including setting up their technology and other office needs.

Greater New York City Area

As a Senior Manager for Research Production & Accounts, I planned and executed all logistics for six high-level research team members, hired and supervised interns, planned online and onsite meetings, managed schedules, and coordinated projects. I also managed registration and attendee services for Phocuswright’s annual travel industry conference with more than 1,400 participants. Achievements in this role include:✰ Scheduling more than 30 research interviews with travel and hospitality experts for Phocuswright’s online publications and more than 10 company briefings for analysts every year. ✰ Creating the processes and schedules to produce four internal research projects each year.

Greater New York City Area

After three years in the role of Manager of Research Operations, I was promoted to Senior Manager after a strong record of leading major cross-brand projects. Achievements in this role include:✰ Leading three major sponsored research projects from beginning to end including the kick-off call, liaising between the client and research analysts, and presentations. ✰ Creating and scheduling 100+ publications every year including assigning editing, proofreading, and layout duties. ✰ Increasing brand communication 25% by collaborating with more than a dozen colleagues across brands to maintain a social intranet site. -Collaborating on Project 20/20, a professional development program for Northstar employees. In addition to creating the agenda and hiring speakers, I also booked the venues, created team-building activities, and mentored employees.

Greater New York City Area

I began with Phocuswright in the role of Research Associate and was promoted to Manager after implementing more than five production processes for the organization’s growing number of research publications.

Union City, New Jersey, United States

As the association President, I maintained the 13-unit building built in 1908, resolved tenant and owner issues, and initiated more than 20 renovation projects.

As a Production Editor for John Wiley & Sons publishing company, I served as a liaison between the authors, typesetters, editors, suppliers, designers, marketing, and finance department to drive publication projects from the initial manuscript to publication. Achievements in this role include:✰ Scheduling the production of 30 books from receipt of the manuscript through print and online publication. These books ranged from psychology to engineering and hospitality to business. ✰ Leading the production process for 12 journals.✰ Editing and marketing the galleys and pages for 40 finished books and journals each year. ✰ Coaching a production assistant for one year; the employee subsequently was promoted to Production Editor 1 after I was promoted to Production Editor 2.

Greater New York City Area

Ma, Travel & Tourism Management

Ba, English & Communications