CSR for large insurance company. Answering heavy phones, helping members with their insurance policies, making payments, assist with changing doctors. Making sure that members get the help needed to assist with confusing medical insurance.

CSR for home inspection companyTake incoming calls and redirecting if necessaryProvide professional and courteous service to Real Estate Industry and customersEnter orders and schedule appointmentsCross selling related products to customersWorked email box for orders, scheduling and assistanceWorked online chat to assist customersWorked online appointment requests, changes and needs.

Clerical office position, data entry, heavy phones & client contact, heavy computer use, payroll, sort and delivery of mail, create and place purchase orders for items needed for lab, kept track of vehicles for mileage and services needed, orders office supplies weekly, scheduling of meetings, Outlook, some Excel and Word, sending and receiving faxes, Microsoft Office.Received and routed business correspondence to correct departments and staff.Provided clerical support to County employees by copying, faxing and filing documents.Managed usage of office supplies and and contacted vendors to place new orders for replenishment.Answered telephone calls and to field inquires from clients, and various other callers seeking information.Entered data using hospital and Public Health computer programs and procedures to keep information private.Verify medical eligibility, benefit coverage and authorization requirements online or phone.Strong work ethicExcellent verbal and written communication skills