Elizabeth Johnson Email & Phone Number

Cambridge, Massachusetts, Us

- Manage a book of 156 growing mid-market businesses across varying industries and segments, representing $4.8 million+ in annual recurring revenue - Consult clients on their inbound marketing, sales, and growth strategies through recurring touch points, improving software adoption, goal achievement, and recurring revenue- Consistently manage an accurate weekly forecast for assigned book of business- Independently manage a high volume of account related tasks including: contract management, support case escalation, and email and phone communication- Perform data-driven reviews and analysis on client portfolio to prioritize opportunity and risk- Resolve customer inquiries by aligning customers with the right resources- Partner with internal teams to maintain and grow customer investment across HubSpot's platform

Los Angeles, California, Us

- Responsible for managing a $1.2 million book of business and ensuring continued retention and expansion through subscription renewals- Provides best practices and recommendations as the main point of contact for my customers- Partners early and forming strategic relationships with account champions and executive sponsors- Conducts product training and business reviews to create a remarkable customer experience that ensures continued value and success for my customers- Owns the renewal process with clients to preserve our partnershipCustomer Success <> Product Liaison- Built a repeatable strategy for prioritization of bug and feature request tickets between the Customer Success and Product Development team- Helps prioritize the backlog of CS tickets in conjunction with the designated Product Manager- Hosts weekly meetings with the CS department and the Product team to communicate priorities and convey timelines

Santa Barbara, California, Us

- Assisted a dedicated group of clients with reactive case management and training to ensure optimal product usage and knowledge. - Utilized SalesForce to manage a busy case load while providing excellent and compassionate client service. - Helped drive clients towards adoptive features. - Took specialized cases to mitigate client loss and to facilitate additional client data migration.

Santa Barbara, California, Us

Bachelor Of Arts (B.A.), Political Science And Government, History

Associate Of Arts (A.A.), Political Science And Government