Elizabeth Koonce Email & Phone Number

Boston, Ma, Us

Newton, Massachusetts, United States

• Develop standards, processes, and tools to support product delivery and other key operations.• Coach teams in practical application of Scrum to enhance collaboration and productivity.• Build executive dashboards for insights into resource allocation, utilization, and capacity metrics.

Newton, Massachusetts, United States

• Led teams through sprint planning, stand-ups, backlog prioritization, and retrospectives. • Developed and maintained strong stakeholder relationships; facilitated productive client meetings• Created and executed project plans, defining scope, milestones, and resource requirements• Proactively identified and resolved issues and conflicts, maintaining project momentum

Boston, Massachusetts, United States

• Developed data dashboards for union leadership to easily track progress across multiple campaigns• Provided training and supervision to campaign organizers to ensure effective stakeholder outreach• Spearheaded adoption of project management tools to teams with no previous technical experience

Cambridge, Massachusetts, United States

• Co-managed a team of 20 volunteers delivering COVID-19 negative test results to Cambridge residents • Collaborated with health department epidemiologist to develop operational best practices• Created self-paced volunteer training program with video modules and online pre/post assessments

Cambridge, Massachusetts, United States

• Streamlined large scale volunteer onboarding process• Developed workflow, standard operating procedures, and data tracking systems• Created comprehensive list of APHVC services for distribution to local boards of health• Planned and co-facilitated weekly team lead meetings• Designed online surveys to efficiently collect feedback and project updates from team leads• Rapidly deployed hundreds of volunteers to augment local public health efforts during COVID-19 crisis

• Recruited, interviewed, and hired for all program positions • Managed and mentored 8 shift supervisors, enabling them to lead with confidence and empathy • Fostered a culture of respect and transparency; successfully unified staff across departments• Developed standards, processes, and tools to improve patient safety and quality of care• Oversaw 50% increase in residential program capacity and opening of transitional living home

Cambridge, Ma

• Developed comprehensive training curriculum for new hires, including interactive presentations, written case examples, role-playing exercises, and pre/post assessments• Implemented ongoing mentorship program with direct care and professional staff• Created web-based tracking and evaluation system for group therapy activities • Developed vital sign interpretation guidelines for direct care staff that led to 50% decrease in off-hours ER trips• Promoted from Residential Counselor Supervisor (2011-2012)

Toledo, Ohio Area

• Provided individual therapy and assessment under the supervision of licensed psychotherapist;• Received “outstanding” student evaluation ratings every semester; • Undergraduate courses: abnormal psych, personality & individual differences, research methods;• Graduate labs: personality assessment, cognitive assessment

Bryan, Tx

• Expanded program to include five new academic disciplines.• Created web-based registration system for service projects.• Founded and advised student service learning committee.•Developed comprehensive, long-term assessment plan for program sustainability.

Master Of Public Health - Mph, 4.0

Clinical Psychology, 3.8

Bachelor Of Arts - Ba, Psychology, 3.5