Efficient and detail-oriented, professional communication with internal and external customers. Proficient in accounting math skills. Ensured clients' billing accounts were set up correctly and according to their terms as decided by the finance department. Confirmed with other departments that orders had been fulfilled. Reviewed quotes, sales team documents and customer purchase orders. Created and reviewed invoices to ensure accuracy and sent invoices to the appropriate contact as per the purchase order. Coordinated with other departments to ensure emergency service, service calls, planned maintenance, boiler rentals, part sales, aftermarket sales and new equipment sales were correctly invoiced. Communicated with clients and other departments to resolve issues and provide clarification. Analyzed billing procedures and identified opportunities for improvement.

Provided high-level administrative support to company executives by conducting research, preparing statistical reports, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings for executives. Type reports, memos, letters and other documents using word relevant computer software. Answer phone calls and direct calls to appropriate parties or take messages. Record, type and distribute meeting minutes. Greet visitors and determine whether they should be given access to specific individuals. Read and analyze incoming memos, submissions and reports to determine their significance and plan their distribution. Perform general office duties such as ordering supplies and maintaining records management database systems. File and retrieve corporate documents, records and reports. Open, sort and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Assisting with HR responsibilities including onboarding, background checks and handling benefit questions.

■ Accounts Payable: Implement new procedures for invoice processing. Enter necessary information into Quickbooks, print vendor checks, and pay invoices in a timely manner. Advise management and respective vendors when an invoice has not been authorized for payment, research, and remedy situation.■ Accounts Receivable: Reconcile all company credit card accounts, manage all bank account reconciliations, produce Client invoices/create client folder, maintain billing/receivable schedule, post receivables to Quickbooks, record and deposit checks.■ HR Administrator: Bi-weekly payroll for 8 employees. Coordinate and track performance reviews and wage increases for hourly and management team members. Entering new hire information, creating files, data changes, transfers and terminations. Employee benefits administration. Creating and posting ads on the internet, verification of employment requests■ Administrative: Answering multi-line phone system, filing, data entry, etc.), open and route incoming mail, answers correspondence, and prepares outgoing mail, monitor and maintain office supplies inventory. Ensure the confidentiality and security of all financial and employee files. Analyze, develop and monitor internal control processes, oversee adherence to office policies and procedures, design, implement filing systems, ensure filing systems are maintained and current.

Processing orders by obtained via email, fax, and customer portal. Input into database, verify margins, accuracy of orders (prices and delivery dates), and filing. Acknowledge order to customer contact, obtain or create open order reports. Ensure customer expectations are set accordingly, assist in troubleshooting customer inquiries, provide status updates, and communicate resolution of issues to customers. Invoice orders, research and resolve the billing issues, send invoicing to accounting department via interoffice mail system, assist in reconciliation. Scan files into database, create customer, return to locked lateral files, scan work orders to be imported overnight into database. Assist with annual inventory.

Use mathematical concepts, research and analytical problem-solving skills to create, compile and distribute compliance reports including, but not limited to: RoHS, RoHS2, REACH, and Conflict Minerals. Acquire and sustain product approval, maintain database, spreadsheets, and record regulations for existing part numbers as well as obtain and document pre-approval for new products. Write business correspondence to customers, vendors, and manufacturers to present information and respond to questions. Provide documentation as needed. Assist in the development of procedures, interpret regulatory rules or rule changes and ensure that they are incorporated. Assist with additional administrative tasks including, but not limited to: inside sales support with documentation and research for bills of materials from parts lists and technical drawings, cross checking invoice numbers and billed amounts between non-communicating databases, assist with multi-line phone switchboard, and assisting visitors to the facility. (Contracted via Manpower of Dayton, OH)

■ Marketing Associate: Created concept for new company logo. Design/layout customer & employee newsletters, e-newsletters, brochures, sales books, print advertising, signage, ID badges, award plaques for customers & employees, anniversary certificates for employees, award certificates for employees, postcards; updates to the company website, tradeshow materials; photo editing for various projects; management of social marketing; training new employees on company policies & procedures; interfaced with vendors to coordinate marketing efforts.■ Inside Sales Support: Take calls from new customers & create job survey packets. Receive new sales from consultants, verify contact information, set up customers in ESC & QuickBooks, document sale & proposed installation details. Create entries on Excel project management spreadsheet. Email select office staff pertinent information. Post-installation update & organize the customer file, update ESC & QuickBooks, send customer thank you letter.

■ Planned Maintenance Administrator: Revamped annual service agreement program improving timely service, accurate record keeping & tracking including updating agreements & contact information. Created advertising literature, pricing lists, new contracts, & new/renewal invoices. Made follow-up calls. Tracked new installs to so contracts were sent on schedule. Helped refine & standardize company policies.■ Clerical/Bookkeeping: Data entry of inventory. Post invoices & payments in BLSS, ESC & QuickBooks for service & installations. Accept & process credit card transactions. Process daily deposits (manually & electronically). Customer statements, collection calls. Reconcile credit card statements.■ Additional Responsibilities: Procedure writing team, IT task force, train employees on ESC & Microsoft Office 2010

• President / Owner• Bookkeeping using Quickbooks.• Schedule client meetings at various venues to promote the band live music for events.• Calendar management / scheduling, contract preparation, and marketing materials using Microsoft Office Suite.• Lead singer in duo performing light classic rock hits covering 200+ songs.

• Operations Manager• Customer Service Representative• Commissioned Appliance Sales Associate