Elizabeth Martinez Email & Phone Number

New York, United States

Cuba Market

Brooklyn, New York

Supervised and coached 20 staff members in Sales, Accounts Receivable and Shipping that wereresponsible for selling and delivering phone services for Spanish-speaking customers, both retailers anddealers, in the NY Metro area.• Developed efficiency-enhancing workflow/process improvements that made it possible toaccommodate increasing responsibilities necessitated by staff reductions.• Met with customers to identify areas of concern. Through weekly and monthly sales metrics, anddaily coaching of staff members, helped drive a 10% increase in customer satisfaction.• Created automated daily statistics report that reduced inaccuracies and provided management withan important decision-making tool.• Became a trusted advisor to the executive staff and earned a reputation for maintaining a positiveattitude and producing high-quality work.• Promoted from Office Manager Assistant within mere months of joining the company, based onoutstanding performance in that role and recognition of high potential.

Initially hired into a telemarketing sales role assigned to the Latin American region for company that soldcommercial and industrial sewing machines to a global clientele. After achieving top sales in the group,was quickly promoted to a newly-created role supervising a 3-member field sales team. Directed theteam’s efforts remotely from the U.S. as they traveled to Latin America to meet with current andprospective clients. Concurrently, continued to drive strong customer satisfaction by coordinating withother departments to ensure merchandise quality control, rapid shipping and open communications withclients.