Elizabeth Mburu Email & Phone Number

Nairobi County, Kenya

Nairobi

1. Assess project parameters and milestones to furnish status reports generated on Power BI and address delays and constraints. 2. Utilized Agile methodology to lead project teams and increase efficiency by 40%.3. Successfully allocated remote resources for projects, ensuring on-time delivery and adherence to budget.4. Optimized the process of remote resource allocation, resulting in a 10% increase in overall productivity.5. Tracked the progress of 2 projects(hybrid and remote)… Show more 1. Assess project parameters and milestones to furnish status reports generated on Power BI and address delays and constraints. 2. Utilized Agile methodology to lead project teams and increase efficiency by 40%.3. Successfully allocated remote resources for projects, ensuring on-time delivery and adherence to budget.4. Optimized the process of remote resource allocation, resulting in a 10% increase in overall productivity.5. Tracked the progress of 2 projects(hybrid and remote) and identified potential delays early, resulting in timely corrective actions and on-time delivery.6. Facilitated brainstorming sessions for 2 projects, resulting in innovative and feasible project ideas.7. Developed and implemented remote leadership and teamwork sessions, leading to a remarkable 20% increase in team productivity. Show less

Nairobi

1. Led a team of 9 testers and 3 data scientists globally to achieve 100% execution of over 500+ desktop, web, and mobile applications. Significantly reducing the testing time by 10%, and improving performance to 72%, which I achieved through continuous training and coaching.2. Designed and executed test cases for tests like unit testing, acceptance testing, and security testing and analyzed the data with the data engineers.3. Hosted monthly business reviews to provide updates… Show more 1. Led a team of 9 testers and 3 data scientists globally to achieve 100% execution of over 500+ desktop, web, and mobile applications. Significantly reducing the testing time by 10%, and improving performance to 72%, which I achieved through continuous training and coaching.2. Designed and executed test cases for tests like unit testing, acceptance testing, and security testing and analyzed the data with the data engineers.3. Hosted monthly business reviews to provide updates, guidance, and support to project managers, and stakeholders for ongoing projects to discuss areas of improvement.4. Core contributor in identifying the best testing strategies and evaluating the data collected to make data-driven decisions to improve the testing process.5. Collaborate with developers to track regression bugs to closure that helped patch regimes and upgrade software packages pushing critical updates resulting in improved user experience.6. Team sprint planning and grooming sessions with 100% completion of all the assigned work.7. Designed test plans for weekly tests prioritizing application performance, accelerating the delivery and deployment of shipped windows 11 build through our CI/CD pipeline.8. Conducted over 1000 tests on various web, desktop, and mobile applications resulting in successful identification of over 100+ defects through performance, regression, security, and UAT testing. Show less

Hurligham, Nairobi

1. Developed clear and concise training materials that helped reduce up to 50% of time spent on onboarding clients. This resulted in improved user experience with one of Kenya’s largest mobile money applications called Mpesa. 2. Presented the company's current performance to a group of stakeholders with relevant data that highlighted key points and trends, making informed decisions about the direction of the company.3. Handled a minimum of 5 client queries via calls and on-site visits… Show more 1. Developed clear and concise training materials that helped reduce up to 50% of time spent on onboarding clients. This resulted in improved user experience with one of Kenya’s largest mobile money applications called Mpesa. 2. Presented the company's current performance to a group of stakeholders with relevant data that highlighted key points and trends, making informed decisions about the direction of the company.3. Handled a minimum of 5 client queries via calls and on-site visits while training them on products and services from new to advanced users. 4. Conducted performance analysis of 391 accounts using Excel for new and existing clients. I gave forecasts and insights by comparing quarterly and yearly performance.5. On-boarded 10 new clients in a month whom I walked through their entire customer life cycle. Show less

Kenya, Nairobi

• Onboarded 80% of SMEs and corporate accounts from the legacy system supporting over 1000 users to the online banking channel, increasing the departments’ yearly revenue and growth.• Analyzed payment issues and delays that solved 10% of the backlog with the IT team.• Supported all initiatives to drive the value proposition of assigned customer segments and explored newbusiness opportunities.• Improved by 5% in revenue through upselling products based on data analyzed from… Show more • Onboarded 80% of SMEs and corporate accounts from the legacy system supporting over 1000 users to the online banking channel, increasing the departments’ yearly revenue and growth.• Analyzed payment issues and delays that solved 10% of the backlog with the IT team.• Supported all initiatives to drive the value proposition of assigned customer segments and explored newbusiness opportunities.• Improved by 5% in revenue through upselling products based on data analyzed from interacting withclient’s business operations.• Customized customer-specific training for mobile and web platforms. This saw a steady 50% increase in transactions.• Coordinating development and enhancement of digital channels through beta testing and AB testing to deliver best-in-class client experience for online banking and mobile banking apps.• Support all initiatives to drive the value proposition of assigned customer segments and explore newbusiness opportunities.• Monitoring channel applications' availability and performance. Taking corrective actions to ensuresystems/applications availability, resolving issues, and coordinating with other team members. Show less

Bachelor In Business Information Technology, Computer Science

Diploma In Business Information, Communication And Technology

Diploma In Spanish