Eliza Nash Email & Phone Number

Austin, Texas, United States

• Owns E2E project management for launching live Sporting and Music Events on Prime Video
• Manages 30+ stakeholder teams (e.g. Production, Marketing, Data Management, Engineers, Product Developers etc.)
• Created operational efficiency and process improvement mechanisms for launching Music Events to reduce overall time savings
• Developed internal curriculum to cross train stakeholders on overall launch management process for Prime Video Sports and Music
• Partners with product engineers to optimize customer experience work flow processes and reduce manual time spend
• Developed SOP for migrating Prime Video logo to new version across all streaming platforms

Austin, Texas, United States

• Managed Amazon Flex Last Mile program for South Texas and Alabama
• Facilitated and managed all new program integrations for South Texas and Alabama
• Developed program for In-App communication technology for Drivers across US and Canada
• Streamlined process and automated intake for In-App technology
• Transitioned ownership of In-App technology program to Advocacy Operations team. Project transition estimated to save 10 hours weekly (520 hours yearly) for a cost savings of $932.69 weekly and $48.5K annually.
• Owned strategy, operations volume planning, data analysis and execution for Last Mile Holiday Planning for Flex program

Austin, Texas Area

• Manages Prime Now Operations inside of Whole Foods Market for San Antonio and Austin, Texas Region
• Program lead responsible for launch Customer Pick-Up program for Prime Now – Whole Foods
• Manages over 1,000 associates and two assistant managers to uphold safety, productivity and quality standards
• Partners with Amazon Flex team to ensure 100% delivery execution and quality
• Developed safety vest distribution project for Prime Now North America (80k budget) entitled “Project Crosswalk”
• Perfect Drop Off Rate Subject Matter Expert Team Leader in charge of weekly training office hours and Weekly Bridge Reviews on the network level for WFMoA driving WoW improvements on the network level

Greater Seattle Area

• Short term assignment recruiting university students in the Southwest region of the United States

Austin, Texas Area

• Manage and lead a team of 100+ associates in all aspects of the robotics storage platform including inbound, outbound, and quality assurance
• Oversee and manage 25k LTL and 250+k TL daily
• Track reactive customer shipments and ensure critical pull time is met
• Serve as subject matter expert and point of contact for warehouse associates
• Developed benchmark standard work training material for area readiness
• Created and implemented process quality improvement materials which yielded a 5% decrease in quality error

Tampa/St. Petersburg, Florida Area

• Supported safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Track critical pull times to ensure outbound shipments meet customer promise
• Manage trans shipments and total outbound volume (appx. 240+k shipments daily)
• Partnered with the quality management team to establish and maintain quality control standards
• Built and executed productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor
• Lead a team of 50+ Amazon associates

Houston, Texas Area

• Worked with key stake holders to design career development of engagement model that helped reduce attrition by 5% and drove positive work culture
• Designed employee engagement model utilizing gamification
• Employed game design elements that improved user engagement, organizational productivity, employee evaluation and career development
• Researched innovative technologies in the veterinary field
• Managed company Facebook page and drove search engine optimization

Greater New York City Area

United States communication representative for international non profit. Helped coordinate and plan events to raise funds for young Ethiopian women. Wrote and published weekly newsletter for the organization. Operated all social media accounts.

Austin, Texas Area

Assisted in coordinating and planning fundraising events for non profit organization. Worked on improving search engine optimization and spread the word about organization presence through social media accounts.

San Antonio, Texas Area

• Founder of the fundraising sector called "Eliza's Champs"
• Raised over $230,000
• Held recruiting sessions to build volunteer base for fundraising events
• Designed a fundraising letter campaign to raise funds for ALS Association
• Featured as key note speaker for fundraising ALS Association, Morgan’s Wonderland Organization and 2009-2013 Youth in Philanthropy Awards given by President Barack Obama

Global Studies With Concentration On International Business

Activities and Societies: Study Abroad 2015 - Madrid, Spain President of iAm What iSay Club - Promoting Global Equality in the Digital.

International Business