Elizabeth Robinson Email & Phone Number

United States

Nevada, United States

United States

I assist in reviewing and developing tools and incentives to better drive stellar customer care for dedicated Jetblue Agents. Review and isolate trending concerns regarding TNPS scores as well as look for opportunities to highlight and showcase dedicated agents that go above and beyond to wow our members. I have assisted in creating contests as well as prizes for our dedicated team while lending my hand to provide feedback and articles for our Jetblue Newsletter.

United States

I handle highly escalated calls. I ensure not only de-escalation, but provide viable solutions to resolve our members root concerns. I also reaffirm that we at Barclays can and will be able to address any future questions or concerns our members may have.

United States

Excited for this next step in my career development. Can’t wait to assist members in taking full advantage of their member benefits.

United States

Las Vegas, Nevada, United States

Customer Support - Aid in helping customers decide what programs meet their current financial needs and circumstances.

Patient Advocate; handle Customer Care concerns relating to Medical Billing questions, concerns, or issues. Assist in proper claim processing required for any patient adjustments needed.

Las Vegas, Nevada

Provided stellar customer care for students who needed assistance with Transcript/Parking permit orders for over 200 Colleges. Consistently handled over 100 phone call as well as email inquiries from students regarding the status of their order requests daily. Obtained and completed direct transcript order requests to provide customer convenience and ease during their ordering experience. Assisted on the ground floor of the implementation and original printing run of the Las Vegas branch’s distribution of official transcripts. Experienced in how to print,insert and meter bulk mail. Not only is this an exciting new skill set, I also learned minor basics of printing repair. Due to seniority and team leadership skills, I assisted in training as well as ensured quality assurance of new hires. Handled returned mail transcripts received from USPS as well as FedEx to guarantee arrival of unreceived transcripts. Managed resend requests due to transcripts not received or damaged via first class mail. One of two late shift closers of the Vegas Branch assuring proper security and closing protocols and SOP’s were followed and adhered to diligently.

Previously employed with Express Scripts as a prescription benefit manager. I had been employed for 10 years at this company. I have done training, client services assistance, as well as quality assurance. I have worked via phones, and e-mail with patient care services, and was part of the Quality Assurance team for new e-mail representatives sending out e-mails for the first time.